Demand Manager analyzing HR processes and managing requests for Leonardo in Rome. Collaborating with teams to ensure project continuity in a digital transformation context.
About the role
- Technical Customer Operations Support for Motorola Solutions in public safety sector. Focused on operational efficiencies and developing strong customer relationships.
Responsibilities
- Provides tailored technical customer operations support
- Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance
- Executes customer operations policies and procedures
- Builds and maintains positive, effective, and mutually beneficial-working alliances with customers
- Initiates problem solving action and follows through to resolution
- Performs root-case analysis of problems to formulate and recommend improved alternative operations
- Leads process improvement initiatives
Requirements
- Minimum of a High School diploma or equivalent required, Bachelor's degree preferred.
- 3+ years of IT or Public Safety experience
- 3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
- 3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferred
- Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
- Experience creating positive working relationships with customers and application end users.
- Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
- Excellent verbal and written communication skills.
- Comfortable working both alone and in a team environment.
- Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
- Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
- Experience with Public Safety Applications including CAD, Mobile and RMS
- Ability to troubleshoot application system issues including hardware, network and third-party components.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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