Demand Manager analyzing HR processes and managing requests for Leonardo in Rome. Collaborating with teams to ensure project continuity in a digital transformation context.
About the role
- Service Delivery Manager role maintains complex public security systems while overseeing maintenance operations. Work involves international projects and community collaboration.
Responsibilities
- Maintenance and operational conditions of public security systems
- Overseeing evolutive maintenance according to customer needs
- Managing maintenance budgets
- Ensuring customer satisfaction with associated KPIs
- Coaching and tutoring less experienced SDMs
Requirements
- Expertise in maintenance strategies for complex technical solutions
- Budget management and KPI monitoring
- Team management and field work
- ITIL process knowledge/certification
- Crisis management skills
Benefits
- Opportunities for professional development
- Work in an international context with diverse projects
- Short missions in France and abroad
- Extension of international network
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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