Hybrid Account Manager

at Zip Security

• Job title: Account Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Account Manager at Zip Security overseeing customer accounts and ensuring success post-sale. Leading onboarding and maintaining relationships to drive renewals and retention.

Responsibilities

• Own a portfolio of customer accounts from post-sale handoff through renewal and expansion
• Serve as the primary point of contact for customers, managing day-to-day communication and long-term account strategy
• Own customer renewals end-to-end, including renewal planning, risk identification, forecasting, and execution
• Track account health, milestones, and risks, taking proactive action to retain and grow accounts
• Build and maintain strong, consultative relationships with customer stakeholders to help improve their security posture using Zip
• Collaborate closely with Sales on expansion opportunities when appropriate
• Lead customer onboarding from sales handoff through successful deployment
• Coordinate and execute onboarding activities, including initial technical setup, configuration, and implementation with customer teams
• Define onboarding milestones, timelines, and success criteria
• Manage high-touch or complex onboarding scenarios and escalate internally as needed
• Create and maintain onboarding documentation, runbooks, and customer-facing status reporting
• Establish and maintain internal systems for tracking onboarding progress, account health, and renewals
• Identify operational gaps, inefficiencies, or recurring issues and propose improvements
• Maintain clear documentation and repeatable processes to support scale
• Provide structured customer and operational feedback to Product, Engineering, and internal stakeholders

Requirements

• 2–6 years of experience in Account Management, Customer Success, Customer Operations, or similar post-sales roles
• Demonstrated ownership of customer accounts, including onboarding and ongoing account management
• Experience owning or supporting customer renewals and retention in a B2B environment
• Ability to manage multiple accounts, timelines, and workflows simultaneously
• Comfortable working with technical stakeholders such as IT, security, or system administrators
• Strong operational discipline, organization, and attention to detail
• Clear, professional communicator who builds trust with customers and internal teams.

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Professional development opportunities