Third Party Account Manager responsible for growth of Delivery Services Providers at Taager. Coordinating relationships and ensuring compliance with operational standards in Cairo office.
About the role
- Account Manager at Zip Security overseeing customer accounts and ensuring success post-sale. Leading onboarding and maintaining relationships to drive renewals and retention.
Responsibilities
- Own a portfolio of customer accounts from post-sale handoff through renewal and expansion
- Serve as the primary point of contact for customers, managing day-to-day communication and long-term account strategy
- Own customer renewals end-to-end, including renewal planning, risk identification, forecasting, and execution
- Track account health, milestones, and risks, taking proactive action to retain and grow accounts
- Build and maintain strong, consultative relationships with customer stakeholders to help improve their security posture using Zip
- Collaborate closely with Sales on expansion opportunities when appropriate
- Lead customer onboarding from sales handoff through successful deployment
- Coordinate and execute onboarding activities, including initial technical setup, configuration, and implementation with customer teams
- Define onboarding milestones, timelines, and success criteria
- Manage high-touch or complex onboarding scenarios and escalate internally as needed
- Create and maintain onboarding documentation, runbooks, and customer-facing status reporting
- Establish and maintain internal systems for tracking onboarding progress, account health, and renewals
- Identify operational gaps, inefficiencies, or recurring issues and propose improvements
- Maintain clear documentation and repeatable processes to support scale
- Provide structured customer and operational feedback to Product, Engineering, and internal stakeholders
Requirements
- 2–6 years of experience in Account Management, Customer Success, Customer Operations, or similar post-sales roles
- Demonstrated ownership of customer accounts, including onboarding and ongoing account management
- Experience owning or supporting customer renewals and retention in a B2B environment
- Ability to manage multiple accounts, timelines, and workflows simultaneously
- Comfortable working with technical stakeholders such as IT, security, or system administrators
- Strong operational discipline, organization, and attention to detail
- Clear, professional communicator who builds trust with customers and internal teams.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Lead a team of Digital Executives in managing Paid Social campaigns for various clients at Medialab. Driving performance and ensuring effective client communication in a dynamic agency environment.
Commercial Relationship Manager responsible for managing business loans and client relations at FFB Bank. Driving portfolio growth and maintaining compliance with lending policies in a collaborative environment.
Commercial Relationship Manager overseeing client relationships and managing commercial loans for FFB Bank. Driving business opportunities and maintaining compliance with lending policies.
Treasury Relationship Manager at FFB Bank developing and expanding commercial banking relationships. Sourcing new business and deepening client relationships within designated markets.
Senior Industry Relations Manager at Easyfairs managing partnerships and positioning for FMB in the industrial sector. Overseeing community strategy and content development for the event.
Senior Sales & Key Account Manager responsible for managing B2B exhibitions in Austria at Easyfairs. Focusing on sales, key account management, and strategic growth in the industry.
International Account Manager focusing on export coffee brands at Pelican Rouge Coffee Roasters. Developing client relationships and managing business opportunities in the international markets.
Account Manager driving B2B sales in hybrid workplace solutions for Visualised. Focusing on developing customer relationships and identifying new business opportunities in the Nordic region.
Account Manager managing a portfolio of Group Risk and/or Healthcare clients at Mercer. Focused on client relationships, business development, and strategic consulting advice.