CRM Specialist responsible for key CRM journeys and strategic marketing campaigns at DC Thomson. Engaging customers through data - led initiatives to enhance retention and monetisation strategies.
EA
Hybrid Partner Success Sales Associate II
Posted 1 hour ago
About the role
- Partner Success Specialist at Resideo managing partner accounts and supporting Outside Sales Representatives. Driving customer satisfaction and sales growth through account management and operational excellence.
Responsibilities
- Serve as the primary support for Outside Sales Reps, addressing high-level customer inquiries and assisting in account management to maximize revenue & gross margin on assigned book of business.
- Prepare and manage quotes, proposals, and business reviews to support the sales process.
- Conduct customer research to identify opportunities for deeper engagement and account growth (e.g., cross sell, margin expansion, revenue growth)
- Manage Salesforce data, including account updates, pipeline tracking, and reporting to support sales representatives.
- Resolve customer issues by coordinating with internal teams to ensure timely and effective resolution.
- Analyze sales data to identify trends, opportunities, and areas for improvement
- Cultivate strong relationships with existing customers & suppliers to drive satisfaction, loyalty, and retention.
- Adapt day-to-day activities to meet the unique needs of customers.
- Partner closely with sales reps and other sales roles, including EB Sales Engineers and store counter sales teams, to deliver a seamless and high-quality customer experience.
- Facilitate effective handoffs and communication between teams to maintain account continuity and satisfaction.
- Assist with scheduling and coordinating partner meetings with outside sales representatives.
Requirements
- 3 or more years of experience in account management, sales support, or customer service, preferably in distribution or related industries.
- Familiarity with Salesforce or similar CRM platforms.
- Proficient in MS Office (Excel, Word, PowerPoint, Outlook)
Benefits
- Employee discounts on company products and other retail/service providers
- Opportunity to progress within a global business
- Product and leadership mentoring to ensure you are set up for success
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