Solution Engineering Manager leading a high - performing team for B2B SaaS solutions at Ironclad. Collaborating with Sales and Customer Outcomes to drive customer value realization and team performance.
About the role
- Solutions Consultant leading technical engagements and sales cycles for Zendesk's customer service software. Involves collaboration with teams and executive selling.
Responsibilities
- The Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle.
- SC’s must be both sales focused and technically savvy.
- They must be successful in selling to executives, and convincing C-level and director level executives of the technical merits of the software solution.
- The SC will work, in conjunction with Sales, Marketing, Product Managers, and other members of the x-functional team to be the technical bridge between our Sales team and their prospects.
- The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtual.
Requirements
- 3+ years Presales experience
- Knowledgeable of web / scripting technologies, HTML, CSS, JavaScript, JSON and SaaS applications
- Experience mapping RFI/RFP requirements to software solutions.
- Excellent interpersonal, communication, persuasion, presentation and writing skills.
- Experience scoping, managing and executing customer pilots and Proof of Concepts.
- Knowledge of SaaS Business applications.
- Knowledge of one or more of the following Customer Service Software ITSM Data warehousing Business intelligence Workforce Management QA Integration & middleware AI &/or Bots
- Understanding and awareness of how AI is impacting the customer service business as well as AI Technologies such as LLM and ChatGPT
- Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
- Outstanding solution scoping abilities, using our existing solution and influencing new product development.
- Bachelor’s degree or equivalent experience is a must; graduate degree is a plus.
- Must be willing to travel (1-2x per month)
Benefits
- bonus
- benefits
- related incentives
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