Lead design and implementation of advanced AI solutions at Softchoice. Specializing in automation, integrating business systems, and driving technology adoption.
About the role
- Insurance Solutions Consultant providing high-quality customer service in group insurance policy management. Managing policy lifecycle tasks and maintaining accurate records confirming policy terms with client engagements.
Responsibilities
- Provide high-quality customer service and administration for group insurance policy clients
- Manage policy lifecycle tasks—installations, annual reviews and terminations—within service standards
- Validate membership data against policy terms
- Maintain and update policy schedules and records in systems such as Life3, Salesforce and IBM Content Manager
- Handle account reconciliations, invoicing and premium follow-ups
- Supply accurate member and policy information for claims, underwriting and continuation requests
Requirements
- Experience with data validation and reconciliation
- Excellent relationship management skills with the ability to build and sustain productive relationships
- Strong communication, responsiveness, and a client-focused mindset
- Good time management and prioritisation skills
- Problem-solving and initiative
Benefits
- 5 weeks of annual leave for permanent staff through our Z leave initiative
- 15 days of personal/carer’s leave
- Access to Family Care (parental leave)
- Hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees
- AUD$500 wellbeing payment per year
- AUD$295 new starter e-voucher for your work-from-home setup
- Award-winning training programs
- Global mobility opportunities across more than 200 countries
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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