IT Consultant for digital production in a leading manufacturing firm focusing on production automation. Engaging with IT systems like SAP ERP and MES for digital transformation efforts.
About the role
- CX Acceleration Manager leading short-term engagements to drive value realization for Zendesk clients. Delivering measurable improvements in customers' Zendesk ecosystem and overall CX maturity through expert consultation.
Responsibilities
- Lead focused, short-term engagements with strategic clients
- Conduct comprehensive technical assessments
- Secure commitment and foster relationships with stakeholders
- Lead and execute configuration changes and administrative updates
- Maximize feature utilization
- Effectively coordinate and mobilize cross-functional teams
- Conduct close-out reviews clearly quantifying the value delivered
- Capture learnings and best practices from engagements
Requirements
- 5+ years of experience in technical enterprise client-facing roles
- Expert-level, verifiable hands-on Zendesk administrative experience
- Proven ability to conduct technical assessments
- Experience mobilizing teams and driving actions that result in clear outcomes
- Exceptional verbal and written communication skills
Benefits
- Hybrid work environment
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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