Consultant for IT projects in accounting, supporting clients with process analysis and solution development. Working in a hybrid model at Henrichsen4cs with a focus on team collaboration.
About the role
- Banking Consultant quality experience in retail banking by meeting end-to-end customer needs and providing solutions. Collaborating with teams to ensure high customer advocacy and engagement.
Responsibilities
- Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions
- Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value
- Actively participate in and support bank programs and initiatives
- Take responsibility to ‘know your customer’ from a risk perspective
- Ensure compliance with ANZ and branch policies and procedures.
Requirements
- Exceptional customer focus - retail experience is an advantage
- Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
- Ability to multi-task and highly adaptable to change and ambiguity
- Willingness to work in a collaborative team environment
- Sound understanding of compliance
- Excellent communication and interpersonal skills.
Benefits
- access to health and wellbeing services
- discounts on selected products and services from ANZ
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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