Customer Success Manager driving retention, expansion, and value for multi - unit restaurant groups. Collaborating across teams to ensure customer success with Palona’s AI platform.
About the role
- AI Success Strategist driving AI adoption and operational excellence for Zendesk. Leading AI roadmap delivery and ensuring measurable business impact for customers.
Responsibilities
- Own customers’ multi‑year AI roadmap and execute cross‑functional delivery
- Lead structured discovery and success-planning engagements that create measurable playbooks and milestones
- Serve as the design authority for customers’ AI deployments
- Maintain recurring outcome-driven cadences and mutual AI Roadmap that define strategic goals
- Coordinate troubleshooting and technical escalations with Professional Services, Product and Engineering
Requirements
- Must have a minimum of 5+ years of related experience in Customer Success / Experience
- 1+ years of AI related experience
- Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS
- Demonstrated experience in using adoption and health analytics to forecast churn and expansion
- Bachelor’s degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred
- Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction
- Excellent program management and cross-functional influence skills
Benefits
- Professional development opportunities
- Flexible working hours
- Paid time off
- Health insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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