Customer Success Manager overseeing strategic accounts at Rhapsody. Responsible for customer retention and satisfaction in healthcare IT.
About the role
- Customer Success Manager responsible for existing customers in a SaaS environment, driving adoption and ensuring long-term customer relationships through onboarding and optimization.
Responsibilities
- Ta helhetsansvar för befintliga kunder i en SaaS-miljö
- Driva adoption och skapa affärsvärde
- Säkerställa långsiktiga kundrelationer
- Onboarding och implementering av kunder
- Löpande utveckling, uppföljning och optimering av användning
- Identifiera förbättringsområden och driva initiativ
Requirements
- Erfarenhet som Customer Success Manager
- Bekväm med CRM-system som HubSpot
- Förmåga att hantera kundrelationer
- Strukturerad och lösningsorienterad
- Kommunikativ och trivas i snabbrörlig miljö
- Intresse för AI inom Customer Success (stort plus)
- Erfarenhet från offentlig sektor eller arbete med playbooks (bra)
Benefits
- Trygghet och frihet i konsultrollen
- Närhet och schyssta villkor
- Utveckling i en stimulerande miljö
- Tillgång till spännande uppdrag i Stockholmsområdet
- Stöd och uppföljning från teamet
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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