CRM & Marketing Specialist for KWS enhancing Salesforce usage in daily operations. Collaborating closely with sales and marketing teams to drive business value.
About the role
- Customer Success Specialist responsible for onboarding and maintaining client relationships for Sibill. Focus on upselling and cross-selling while monitoring client performance metrics.
Responsibilities
- Guidare l’onboarding dei nuovi clienti, configurando la piattaforma, incluse le impostazioni contabili/finanziarie
- Costruire e mantenere relazioni solide e durature con i clienti, attraverso checkpoint regolari
- Identificare opportunità di upselling/cross-selling
- Raccogliere e condividere feedback dei clienti con i team prodotto e tech
- Monitorare KPI e performance dei clienti, preparando dashboard e analisi utili a guidare decisioni e priorità
- Contribuire alla definizione di processi scalabili di Customer Success, condividendo best practice e migliorando continuamente il modo di lavorare del team
Requirements
- 2+ anni di esperienza in ruolo simili come Customer Success e/o Account Manager
- Vuoi avere un ruolo che unisce Customer Success, Account Management e Sales
- Ti piace lavorare con i clienti e risolvere problemi complessi
- Hai curiosità e sei a tuo agio con la tecnologia e l’AI
- Organizzazione, proattività e orientamento al risultato sono i tuoi punti di forza
- Comunichi in modo chiaro e sicuro
- Sarebbe fantastico se hai esperienza in aziende B2B SaaS, startup e usi strumenti come Notion, Slack, HubSpot
Benefits
- Ticket restaurant (8€/giorno)
- Budget welfare (400€)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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