Applied AI Engineer responsible for building and maintaining AI agents for Zello's voice-first communication platform. Collaborating with the Data & AI team to drive continuous improvements.
Responsibilities
Build AI agents and automations end-to-end
Write production Python code integrating LLM APIs into real workflows
Connect AI tools with Zello's systems via APIs
Monitor deployed agents and track quality metrics
Manage human reinforcement operations and maintain feedback loops
Build evaluation harnesses for regressions and measure agent quality
Create reusable components, patterns, and documentation
Communicate clearly with stakeholders about progress and challenges
Requirements
2-5 years of professional experience in software engineering, AI engineering, or a related technical role
written production Python code
understanding of LLM APIs at a practical level
ability to decompose messy problems into clean components
experience integrating systems via APIs
quality instinct and understanding of tests and monitoring
operational ownership mindset
ability to pick up new frameworks, APIs, and domains quickly
clean and documented code
Benefits
competitive pay
equity with significant upside
intentionally design our benefits to encourage healthy and well-balanced employees
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