Hybrid Senior Manager, Applied AI Platforms

at Baker Tilly US

• Job title: Senior Manager, Applied AI Platforms
• Job type: Full Time
• Experience level: Senior
• Salary: $166,400 - $226,730 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, Cloud, ITSM
• Location requirements: Hybrid, Chicago, United States

About the role

• Senior Manager leading operational management and strategic evolution of enterprise-wide AI and automation platforms at Baker Tilly, ensuring scalability and governance.

Responsibilities

• Own end-to-end operations for enterprise AI and automation platforms (e.g., ChatGPT Enterprise, Microsoft Copilot, Azure AI/Azure AI Foundry, Claude, Alteryx, Perplexity, Windsurf, and emerging tools).
• Ensure platforms are stable, scalable, secure, and fully compliant with firm policies, governance standards, and regulatory requirements.
• Manage platform license strategy and utilization, including forecasting, optimization, renewals, and vendor engagement.
• Lead platform feature enablement with governance, security, architecture, and risk partners; evaluate new capabilities and enable them safely.
• Establish and continuously improve operating processes, including: Access management Onboarding/offboarding Incident and issue management Change/release management Usage monitoring and reporting Cost transparency.
• Build and oversee a tiered support model with clear SLAs, escalation paths, ownership boundaries, metrics, and continuous improvement practices.
• Lead global platform operations, defining operating models, workflows, handoffs, and escalation standards across onshore and offshore teams.
• Ensure the Bangalore team is structured and staffed to deliver Tier 2 support and broader platform management responsibilities.
• Identify and prioritize high-impact enablement opportunities that maximize platform ROI.

Requirements

• Bachelor’s degree in computer science, information systems, engineering, or a related field required; preferred certifications include Azure, cloud, security, or IT service management (e.g., Azure, ITIL).
• 10–12+ years of experience in technology platforms, AI, data, automation, or cloud operations, with proven ownership of enterprise platforms at scale and experience leading offshore/global delivery teams; professional services or regulated-industry experience preferred.
• Knowledge of AI and automation platform operations, cloud‑native services (especially Azure), and security, governance, and risk considerations for enterprise AI.
• Strong skills in platform operations leadership, service management, incident/problem management, vendor and license management, metrics/reporting, and process design/continuous improvement.
• Ability to balance control, compliance, and speed; establish scalable guardrails (e.g., adaptive governance, automated compliance checks, policy-as-code); and collaborate effectively with enterprise architecture, information security, data governance, risk & compliance, and procurement.
• Executive-level communication, stakeholder management, and professional presence.
• English required.

Benefits

• Comprehensive compensation and benefits package