Associate Materials Team Manager overseeing material availability and coordinating resources for production at Plexus. Managing communication regarding material shortages and supporting operational tasks.
About the role
- Senior Manager responsible for client incident management at Zelis, improving incident resolution and team leadership in healthcare financial services. Focus on evolving frameworks to reduce incident frequency and severity.
Responsibilities
- Own the design and continuous improvement of the Client Incident management process
- Establish governance standards for client incident handling, escalation, and resolution
- Provide visibility into client incident trends, risks, and systemic issues to senior leadership
- Analyze client incident data to identify recurring issues and underlying patterns
- Integrate problem management practices to implement permanent fixes
- Identify opportunities to streamline workflows and eliminate manual effort through automation and AI-assisted tools
- Lead and mentor a small team focused on client incident and problem management
- Coordinate and influence a large cross-functional team (IT, product, client services, operations)
Requirements
- Bachelor’s degree in Business Administration, Operations Management, or related field
- 8–12+ years of experience in client incident management, problem management, or process improvement roles
- 3–5+ years of people leadership experience
- Strong analytical and problem-solving skills with experience in trend analysis and root cause identification
- Familiarity with ITIL or similar frameworks for incident and problem management
- Proven ability to design scalable processes and leverage automation tools
- Excellent communication and stakeholder management skills
- Experience with process improvement methodologies (Lean, Six Sigma) highly preferred
Benefits
- 401k plan with employer match
- Flexible paid time off
- Holidays
- Parental leaves
- Life and disability insurance
- Health benefits including medical, dental, vision, and prescription drug coverage
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Laundry Manager overseeing all operations of the hotel's laundry facility at Denali Park Village. Ensuring efficient processing of linens and leading a seasonal team in a remote environment.
Senior Complex Resolution Manager resolving client issues in retirement services for TIAA. Collaborating with internal teams and maintaining client confidence through effective problem resolution.
Customer Education Manager empowering users at Shiftmove. Driving product adoption and creating educational content in a hybrid work environment.
IT Project Manager overseeing projects in logistics, production, and assembly at L - mobile. Leading client projects with a team of developers and solution architects while ensuring successful project completion.
Partner Enablement Manager managing partner training and enablement strategies for Tanium. Collaborating with cross - functional teams to enhance partner productivity and drive revenue.
Asset Manager responsible for customer liaison, compliance, and performance of energy storage systems. Overseeing operational relationships and technical integrity in Utrecht.
Visual Merchandising Manager responsible for strategy in product space planning and execution at Arc'teryx. Leading visual merchandising for new store openings in a premium retail environment.
Manager, Total Rewards overseeing compensation, benefits, and wellness programs at Finning Canada. Leading a small team to modernize programs for employee rewards and engagement.
Commercial Manager focusing on client account management and market development in agriculture. Responsibilities include client relations and leading sustainability projects in Mendoza, Argentina.