Change, Incident & Problem Manager at Genuine Parts Company in Rowville, managing Change Requests and Ideating improvements. Key role ensuring seamless operations across Asia Pacific.
About the role
- Customer Education Manager empowering users at Shiftmove. Driving product adoption and creating educational content in a hybrid work environment.
Responsibilities
- Drive Product Adoption: Design and deploy educational pathways that turn new users into power users and reduce friction in the customer journey.
- Content Production: Create high-impact resources (guides, video tutorials, FAQs, and documentation) that are clear, engaging, and always up to date.
- Internal Enablement: Own the onboarding and continuous training for Shiftmove employees, ensuring our teams are experts on the tools they sell and support.
- Optimization and Continuous Improvement: Structure and optimize content for internal knowledge bases and AI-driven support tools to boost operational efficiency.
- Cross-Functional Launch Support: Partner with Product, CS, and Support teams to deliver educational content for every new feature and product release.
Requirements
- Proven track record in Customer Education, Enablement ideally within a fast-paced SaaS environment.
- Proficiency with LMS platforms, video editing tools, and documentation software.
- Native-level French with strong professional English (we are a multi-entity, international group).
Benefits
- Meal vouchers
- Comprehensive health insurance for you and your family
- Access to our employee benefits platform (Leeto)
- Flexible Work Setup
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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