Sales Manager leading a team to drive revenue for Gartner. Overseeing consultative sales efforts in high technology sectors while coaching and mentoring associates.
About the role
- Sales Success Specialist managing customer and sales communications at ZEISS. Collaborating with internal and external partners while processing customer orders and providing updates.
Responsibilities
- Work independently with a strong sense of urgency and minimal supervision.
- Follow established work instructions, standard operating procedures, and ensure proper approvals and documentation throughout the order booking process.
- Accurately process customer orders from quote through invoice.
- Provide order, shipment, and invoice status updates to customers and sales contacts.
- Partner with management to prioritize orders and meet established deadlines.
- Monitor order backlog and collaborate with internal stakeholders to support timely revenue recognition.
- Create and maintain detailed records of customer and internal communications.
- Deliver daily, weekly, and monthly order status reports to stakeholders.
- Process orders, returns, cancellations, and price adjustments in accordance with company procedures.
- Support sales forecasting activities as needed.
- Provide backup coverage for team members when required.
Requirements
- 3+ years of related experience in sales support or customer support preferred.
- Prior experience in the medical device industry is a plus.
- Clear, concise written and verbal communication skills required.
- Strong customer service skills with the ability to handle routine inquiries and customer concerns professionally.
- Ability to respond to customer needs with a strong sense of urgency.
- Self-motivated with the ability to work independently and with minimal supervision.
- Proven ability to collaborate effectively in a team-oriented environment.
- College degree or equivalent experience preferred.
- Practical problem-solving skills and sound judgment required.
Benefits
- Medical
- Vision
- Dental
- 401k Matching
- Employee Assistance Programs
- Vacation and sick pay
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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