MI
Mercari, Inc.Senior CRM Specialist
Senior CRM Specialist managing CRM initiatives for Mercari's product offerings including Merpay and Mercoin. Leading strategy and project execution for optimizing customer experiences.
About the role
- Manage a portfolio of clients, focusing on relationship building, expansion, and retention
- Act strategically with a focus on revenue expansion
- Lead proactive initiatives to drive product adoption and retention
- Analyze performance indicators and promote continuous improvement of CS processes, with a focus on Net Revenue Retention (NRR)
- Support management in preparing reports, metrics, and KPIs for executive presentations
- Monitor NPS/Star Rating surveys and gather customer feedback
- Share improvement feedback across all company areas
- Collaborate with other teams to resolve customer experience friction, identify root causes, and propose solutions.
Requirements
- Previous experience in Customer Success
- Experience in B2B sales, preferably consultative selling, with a proven track record of meeting targets
- Strong negotiation skills and clear, concise communication; able to present solutions effectively to diverse client profiles
- Experience with CRM systems
- Knowledge of the technology market and familiarity with digital solutions is a plus
- Prior experience with BPMS tools or in process management.
Benefits
- Health plan with national coverage option
- Dental plan
- Caju Multibenefits Card: flexibility to use your meal allowance
- "Feirinha da Caju": special discounts in the Caju app — enjoy up to 30% off
- Commuting allowance for on-site or hybrid employees: also provided on the Caju card for convenience
- Conexa Saúde: two free consultations per month with psychologists and/or nutritionists + pharmacy discounts
- Day off during your birthday month
- Culture: innovative, collaborative environment that encourages the use of artificial intelligence in daily work and focuses on continuous learning and development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
RE
Rhino EntertainmentHead of CRM
Head of CRM driving player engagement for a new sweepstakes venture. Lead campaign strategies and build a high - performing team in a hybrid environment.
Customer Success Manager ensuring the smooth adoption of software solutions for clients. Supporting commercial activities and improving customer satisfaction in the European market.
NL
NOVALINK SOLUTIONS LLCCRM Administrator
CRM Administrator managing and enhancing Oracle Service Cloud while coordinating various projects at Novalink Solutions LLC. Seeking candidate with strong CRM administration and project coordination experience.
MA
MaqsamHead of Customer Success
Leading Customer Success initiatives for Maqsam, the leading Arabic AI - powered Contact Center Solution in the MENA region. Driving customer satisfaction, retention, and growth across our SaaS and CCaaS solutions portfolio.
IN
instacarCustomer Success Coordinator
Customer Success Coordinator delivering support to clients at instacar. Handling after - sales needs and enhancing customer satisfaction through various operational tasks.
AD
atlantis dxWebentwickler, CRM, CX
Web developer creating CRM and Customer Service solutions for clients via SugarCRM and Zendesk. Join our innovative team in Hamburg's hybrid work environment.
SI
Customer Success & Operations Manager ensuring customer satisfaction and operational excellence at Sitemark. Building relationships and streamlining processes to enhance user experience in renewable energy sector.
AU
Customer Success Specialist engaging and supporting loss prevention teams in the UK. Collaborating with retailers and police to maximize Auror platform use for crime reduction.
AB
Azul Linhas Aéreas BrasileirasAnalista CRM PL – Business Intelligence, Analytics
CRM Analyst focused on BI & Analytics transforming customer data into strategic insights for a major airline. Collaborating on dashboards, reports, and performance evaluations in Barueri, Brazil.