Customer Success Architect enhancing customer and partner success through collaboration and strategic guidance in SaaS context. Defining business outcomes and optimizing onboarding processes.
About the role
- Customer Success Analyst ensuring client satisfaction after sales at Zeev. Managing client relationships and identifying growth opportunities in a hybrid work model.
Responsibilities
- Manage a portfolio of clients with a focus on relationship building, expansion, and retention.
- Work strategically with a focus on revenue expansion.
- Execute proactive initiatives to drive adoption and retention.
- Analyze performance indicators and promote continuous improvement of CS processes, with a focus on Net Revenue Retention (NRR).
- Support management in preparing reports, metrics, and KPIs for executive presentations.
- Monitor NPS/Star Rating surveys and solicit feedback.
- Share improvement feedback with all company areas.
- Collaborate with other teams to resolve issues in the customer experience, identify root causes, and propose solutions.
Requirements
- Previous experience in Customer Success.
- Experience in B2B sales, preferably consultative, with a proven track record of meeting targets.
- Strong negotiation skills with clear and objective communication; able to present solutions effectively to different customer profiles.
- Experience with CRM systems.
- Nice to have: knowledge of the technology market and familiarity with digital solutions; previous experience with BPMS tools or experience in process management.
Benefits
- Health insurance with an option for national coverage.
- Dental plan.
- Caju multi-benefits card: flexibility to use your meal allowance.
- Feirinha da Caju: special discounts in the Caju app with savings of up to 30%.
- Mobility allowance for on-site or hybrid employees: also loaded on the Caju card for convenience.
- Conexa Saúde: 2 free consultations per month with psychologists and/or nutritionists, plus discounts at pharmacies.
- Day off during your birthday month.
- Culture: innovative, collaborative environment that encourages daily use of artificial intelligence and focuses on continuous learning and development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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