SA
SalesforceVP, Customer Success Management
VP of Customer Success for EMEA North, leading Customer Success managers to drive customer loyalty and retention for Salesforce's clients across Europe.
About the role
- Manage a portfolio of clients with a focus on relationship building, expansion, and retention.
- Work strategically with a focus on revenue expansion.
- Execute proactive initiatives to drive adoption and retention.
- Analyze performance indicators and promote continuous improvement of CS processes, with a focus on Net Revenue Retention (NRR).
- Support management in preparing reports, metrics, and KPIs for executive presentations.
- Monitor NPS/Star Rating surveys and solicit feedback.
- Share improvement feedback with all company areas.
- Collaborate with other teams to resolve issues in the customer experience, identify root causes, and propose solutions.
Requirements
- Previous experience in Customer Success.
- Experience in B2B sales, preferably consultative, with a proven track record of meeting targets.
- Strong negotiation skills with clear and objective communication; able to present solutions effectively to different customer profiles.
- Experience with CRM systems.
- Nice to have: knowledge of the technology market and familiarity with digital solutions; previous experience with BPMS tools or experience in process management.
Benefits
- Health insurance with an option for national coverage.
- Dental plan.
- Caju multi-benefits card: flexibility to use your meal allowance.
- Feirinha da Caju: special discounts in the Caju app with savings of up to 30%.
- Mobility allowance for on-site or hybrid employees: also loaded on the Caju card for convenience.
- Conexa Saúde: 2 free consultations per month with psychologists and/or nutritionists, plus discounts at pharmacies.
- Day off during your birthday month.
- Culture: innovative, collaborative environment that encourages daily use of artificial intelligence and focuses on continuous learning and development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
RO
roadsurferCustomer Success Representative
Customer Success Representative providing tailored guidance and high - level support for RV rentals. Working to maximize customer satisfaction through effective communication and problem - solving skills.
MI
Mercari, Inc.Senior CRM Specialist
Senior CRM Specialist managing CRM initiatives for Mercari's product offerings including Merpay and Mercoin. Leading strategy and project execution for optimizing customer experiences.
RE
Rhino EntertainmentHead of CRM
Head of CRM driving player engagement for a new sweepstakes venture. Lead campaign strategies and build a high - performing team in a hybrid environment.
NL
NOVALINK SOLUTIONS LLCCRM Administrator
CRM Administrator managing and enhancing Oracle Service Cloud while coordinating various projects at Novalink Solutions LLC. Seeking candidate with strong CRM administration and project coordination experience.
Customer Success Manager ensuring the smooth adoption of software solutions for clients. Supporting commercial activities and improving customer satisfaction in the European market.
MA
MaqsamHead of Customer Success
Leading Customer Success initiatives for Maqsam, the leading Arabic AI - powered Contact Center Solution in the MENA region. Driving customer satisfaction, retention, and growth across our SaaS and CCaaS solutions portfolio.
IN
instacarCustomer Success Coordinator
Customer Success Coordinator delivering support to clients at instacar. Handling after - sales needs and enhancing customer satisfaction through various operational tasks.
AD
atlantis dxWebentwickler, CRM, CX
Web developer creating CRM and Customer Service solutions for clients via SugarCRM and Zendesk. Join our innovative team in Hamburg's hybrid work environment.
AU
Customer Success Specialist engaging and supporting loss prevention teams in the UK. Collaborating with retailers and police to maximize Auror platform use for crime reduction.