Customer Executive responsible for delivery of products and services in line with client specifications. Collaborate across teams at Computacenter to manage logistics and client relationships.
About the role
- IT Support Specialist providing technical assistance and support for software and hardware issues. Focused on maintaining system functionality and user training in healthcare IT solutions.
Responsibilities
- Provide technical assistance
- Resolve software and hardware issues
- Maintain systems
- Assist users with technical problems
- Support customers with software-related issues
- Install and maintain software
- Identify and fix technical faults
- Record, manage, and coordinate support requests
- Handle customers' technical inquiries
- Train users on software products
- Design and conduct workshops
- Provide support to the consulting team
- Coordinate release rollouts
- Take responsibility for operational processes
- Support software testing
Requirements
- Completed vocational training as an Information Management clerk or as an IT specialist, ideally with experience in a fintech company, bank, or insurance firm
- Several years' experience in 1st and 2nd level support
- Highly self-motivated with an independent and structured working style
- Enjoys problem-solving and developing new solutions
- Strong communication skills and team spirit
- Excellent knowledge of MS Office and other relevant software applications
- German language skills at least C1 level; good English skills are an advantage
- Strong conceptual and analytical skills with a strong solution orientation
Benefits
- Flexible working hours with a hybrid work model
- State-of-the-art technical equipment
- 30 days of vacation per year
- Company bike leasing
- Deutschlandticket (regional public transport pass)
- Personalized training budget for your professional development
- Regular team events with a fun factor
- Annual company days at the Algarve, Portugal
- Annual team visit to the Wiesn (Oktoberfest)
- Fresh fruit, drinks, coffee
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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