Hybrid Senior Product Designer II, Digital Ordering Systems – Platform

at Yum! Center for Global Franchise Excellence

• Job title: Senior Product Designer II, Digital Ordering Systems – Platform
• Job type: Full Time
• Experience level: Senior
• Salary: $125,000 - $145,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Plano, United States

About the role

• Senior Product Designer II leading systems and platform‑level design for Digital Ordering experiences across web, app, and kiosk. Collaborating with cross-functional teams at Yum! Brands for customer-facing commerce journeys.

Responsibilities

• Own the experience architecture for your Digital Ordering domain, defining interaction models, workflows, navigation structures, and cross‑platform patterns.
• Translate complex commerce logic (menu structure, customization rules, offers, rewards, pricing) into intuitive, scalable experience frameworks.
• Create system‑level diagrams, ecosystem maps, and workflow schemas to align designers, product managers, and engineers.
• Ensure architectural decisions support reuse, consistency, and long‑term scalability across brands and platforms.
• Partner closely with the Design Systems team to ensure designs leverage shared components and patterns, and to develop UX patterns that support both the design system and Digital Ordering experiences.
• Lead end‑to‑end design for complex, multi‑step flows, from concept through execution‑ready designs.
• Create detailed user flows, prototypes, and annotated specifications for engineering partners.
• Define edge cases, error handling, fallback states, and recovery paths to ensure reliability in high‑traffic, real‑time environments.
• Design across web, mobile app, and loyalty surfaces with attention to platform‑specific behaviors and constraints.
• Partner closely with the Design Systems team to apply, evolve, and validate components and patterns in real production workflows.
• Identify new pattern opportunities, component needs, and system gaps based on Digital Ordering use cases.
• Advocate for scalable, system‑aligned solutions while balancing the need for brand differentiation across experiences.
• Ensure consistent, high‑quality application of design system standards across teams and platforms.
• Act as a primary design partner to Commerce Product, Engineering leads and Design Systems Team, influencing roadmap decisions through clear articulation of user needs and system constraints.
• Facilitate design critiques, alignment sessions, and decision points to drive clarity and quality.
• Communicate design rationale and tradeoffs effectively to technical and non‑technical stakeholders.
• Support and mentor junior designers (L4–L7) through workflow modeling, systems thinking, and interaction design craft.
• Establish and reinforce UX principles and best practices for large‑scale, consumer commerce experiences.
• Improve design documentation quality, accessibility, and cross‑team understanding.
• Model strategic thinking and design leadership consistent with Yum!’s leadership values.

Requirements

• 7+ years of experience in product design, UX design, or interaction design.
• Proven experience designing consumer‑facing digital products, ideally in commerce or transactional domains.
• Deep expertise in systems design, workflow modeling, and interaction architecture.
• Strong portfolio demonstrating systems thinking, pattern definition, and end‑to‑end ownership.
• Demonstrated experience partnering closely with design systems teams and working within shared component frameworks.
• Advanced skills in interaction design, information architecture, prototyping, and UX specification writing.
• Strong collaboration skills with Product and Engineering partners in ambiguous problem spaces.
• Preferred Qualifications:
• Proficiency with modern design tools (Figma preferred).
• Experience designing at scale across multiple brands, markets, or platforms.
• Experience balancing design system consistency with intentional brand differentiation.
• Background in high‑traffic or real‑time digital experiences.
• Experience mentoring designers or elevating craft quality across teams.
• Familiarity with usability heuristics, service design methods, and accessibility best practices.