Hybrid Director, Equity Operations

at Yum! Center for Global Franchise Excellence

• Job title: Director, Equity Operations
• Job type: Full Time
• Experience level: Lead
• Salary: $157,100 - $200,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Plano, United States

About the role

• Director of Equity Operations at KFC overseeing 100+ restaurants with $180M in sales. Driving operational excellence, talent development, and strategic leadership across multiple markets.

Responsibilities

• Provide strategic leadership for each Market Leader to ensure exceptional customer experience across a diverse group of restaurants in multiple markets.
• Leads the way by working with each Market Leader to deliver profit goals and meet targeted flow-thru objectives; utilizes available reports to identify opportunities; encourages a top-line orientation through operational focus; ensures that correct operational procedures are always followed to drive bottom line results.
• Coach and train multi-unit leaders and restaurant managers for operational excellence; support national training initiatives; participate in onboarding processes and monitor training quality for all levels.
• Develop and maintain strong management staffing levels across all locations; commits to selection processes and monitors staffing levels to anticipate sales seasonality.
• Ensure uncompromising compliance with OSHA standards, local health and safety regulations, and all company safety and security policies to maintain a safe environment for employees and customers.
• Lead regional recognition and motivation programs throughout the Region to encourage high performance and build strong team culture.
• Resolution oriented in all Employee Relations (ER) activities; provides needed ER assistance to managers; is proactive in addressing ER needs in the Region.
• Partner with Management to identify, troubleshoot and resolve chronic Repair & Maintenance issues; gather data, identify trends, determine causes, and collaborate with R&M Business Partners for solutions. Serves as escalation channel for Facilities team.
• Communicate strategic vision clearly, set bold performance goals, and drive decisive action that challenges the status quo while upholding the highest brand standards.

Requirements

• Minimum 8 years of progressive multi-unit operational leadership experience in high-volume, multi-unit retail or restaurant environments (Fortune 500 preferred).
• Proven ability to deliver strong customer satisfaction, financial performance, and employee engagement results.
• Demonstrated success in selecting, coaching, motivating, and developing managerial talent.
• Strong analytical, business math, and decision-making skills.
• Exceptional leadership, interpersonal communication, and conflict-resolution abilities.
• Ability to work flexible hours and be present in restaurants at least 30 hours per week.
• Growth mindset with desire to advance into broader strategic leadership roles.
• High capability in team building, motivating, and driving a culture of excellence.

Benefits

• bonus eligibility
• benefits