Director of Equity Operations at KFC overseeing 100+ restaurants with $180M in sales. Driving operational excellence, talent development, and strategic leadership across multiple markets.
Responsibilities
Provide strategic leadership for each Market Leader to ensure exceptional customer experience across a diverse group of restaurants in multiple markets.
Leads the way by working with each Market Leader to deliver profit goals and meet targeted flow-thru objectives; utilizes available reports to identify opportunities; encourages a top-line orientation through operational focus; ensures that correct operational procedures are always followed to drive bottom line results.
Coach and train multi-unit leaders and restaurant managers for operational excellence; support national training initiatives; participate in onboarding processes and monitor training quality for all levels.
Develop and maintain strong management staffing levels across all locations; commits to selection processes and monitors staffing levels to anticipate sales seasonality.
Ensure uncompromising compliance with OSHA standards, local health and safety regulations, and all company safety and security policies to maintain a safe environment for employees and customers.
Lead regional recognition and motivation programs throughout the Region to encourage high performance and build strong team culture.
Resolution oriented in all Employee Relations (ER) activities; provides needed ER assistance to managers; is proactive in addressing ER needs in the Region.
Partner with Management to identify, troubleshoot and resolve chronic Repair & Maintenance issues; gather data, identify trends, determine causes, and collaborate with R&M Business Partners for solutions. Serves as escalation channel for Facilities team.
Communicate strategic vision clearly, set bold performance goals, and drive decisive action that challenges the status quo while upholding the highest brand standards.
Requirements
Minimum 8 years of progressive multi-unit operational leadership experience in high-volume, multi-unit retail or restaurant environments (Fortune 500 preferred).
Proven ability to deliver strong customer satisfaction, financial performance, and employee engagement results.
Demonstrated success in selecting, coaching, motivating, and developing managerial talent.
Strong analytical, business math, and decision-making skills.
Exceptional leadership, interpersonal communication, and conflict-resolution abilities.
Ability to work flexible hours and be present in restaurants at least 30 hours per week.
Growth mindset with desire to advance into broader strategic leadership roles.
High capability in team building, motivating, and driving a culture of excellence.
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