Customer Service Representative for Sentry Insurance handling phone inquiries and providing quality customer service. Join one of the largest mutual insurance companies in the U.S. and be a part of a growing team.
About the role
- Manager in charge of logistics projects and operations for Ypê's customer service and transportation divisions. Leading initiatives in efficiency, compliance, and sustainability within a Brazilian company.
Responsibilities
- Improvement Projects (Transportation and Customer Service): Lead process mapping focused on efficiency, applying Lean, Six Sigma and Kaizen methodologies. Responsible for implementing automation projects, testing emerging technologies (IoT, computer vision), evaluating ROI and payback, and structuring the logistics digitalization roadmap.
- Expansion into New Channels (Pharma, Food Service, Digital) and Transport Modes: Structure logistics models specific to each channel and mode, defining differentiated picking, packing and delivery processes. Ensure regulatory compliance and monitor profitability and service-level KPIs to keep operations competitive and aligned with each market’s requirements.
- Logistics Network: Responsible for conducting end-to-end process modeling, running route and network simulations, calculating savings and payback, and supporting strategic decisions on opening or closing distribution centers (DCs) and transportation service providers (TSPs), always aligning operational efficiency with corporate strategy.
- Automation and Digitalization: Lead RPA projects and system integrations (CRM, TMS, WMS, ERP), reduce procurement cycles and service SLAs, ensure data consistency and operational scalability, positioning the logistics area as a benchmark in digital transformation.
- Reverse Logistics: Structure standardized collection and return flows, optimize reverse routing, and monitor sustainability and value-recovery KPIs, ensuring efficiency and positive impact on costs and the environment.
- Systems Management (SAP TM, Roadnet, Linear): Coordinate logistics directorate key users, ensure system evolution and maintenance, monitor tool usage and effectiveness, and ensure technology is applied strategically to support operations.
- Financial Management [Freight]: Plan freight costs, perform monthly reconciliations and monitor variances, proposing efficiency actions and integrating financial and operational data with a focus on competitiveness and profitability.
- Leadership and People Development: The manager will act as a leader, facilitator and team developer, translating strategic objectives into clear targets and connecting processes and people to ensure the team’s work positively impacts results.
- Quality Programs: Ensure implementation of quality programs in line with company guidelines, and monitor and evaluate initiatives across the logistics directorate.
- HSE and Sustainability: The manager will apply conscious consumption and natural resource preservation practices, understand environmental impacts and risks, ensure compliance with HSE policies, and promote socio-environmental programs that strengthen the link between the company, community and environment.
Requirements
- Bachelor’s degree required.
- Experience in logistics and supply chain with strategic and innovative contributions.
- Strong operational expertise in Transportation and Customer Service.
- Contract negotiation, intelligent routing, and KPI management (OTIF, SLA, cost per delivery).
- Automation and Continuous Improvement: experience with Lean, Six Sigma, Kaizen projects and implementation of emerging technologies.
- Financial management: freight planning, forecasting and cost reconciliation.
- Knowledge of systems: ERP, WMS, TMS, CRM, SAP TM, Roadnet and MS Office.
- Experience with automation and digitalization: RPA, IoT, RFID, collaborative robots and applied AI.
- Green Belt certification (Lean, Six Sigma, Kaizen).
- Project and process management.
Benefits
- Gym benefit (Wellhub).
- Tuition assistance/scholarship.
- Year-end Christmas hamper and children’s gift kit.
- Monthly product/grocery basket.
- Dental clinic services.
- Health insurance and dental plan.
- Educary – education program for youth and adults.
- Payroll-deductible loan.
- Shuttle bus service.
- PPR – profit-sharing (results participation program).
- Cuidar Program: health care and social assistance for you and your family.
- Cafeteria: breakfast, lunch and dinner.
- Life insurance with coverage up to 24 monthly salaries.
- Meal allowance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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