Field Service Engineer collaborating with customers to install and maintain semiconductor manufacturing equipment for Applied Materials. Utilizing digital analytics and troubleshooting techniques for optimal service.
About the role
- Implementation Consultant leading client projects to deploy YOOBIC platform solutions. Collaborating with teams to ensure successful implementation and client satisfaction with a tech-driven startup.
Responsibilities
- Manage projects and own the overall implementation process in collaboration with your dedicated clients
- Collect client business, functional and technical requirements, and then design the right configuration set-up for implementation of the YOOBIC suite of products
- Organise and moderate workshops around transformation best-practices (for example, change management, production governance, process re-engineering)
- Define high-level strategy and target model with clients to ensure long-term adoption of the YOOBIC solution and satisfaction
- Ensure daily follow-ups on client activity and operations, whilst managing and growing relationships with key client stakeholders
- Identify opportunities for improvements, ensuring optimal use of YOOBIC and overseeing potential new pains and challenges to continuously enhance business and operational efficiency
- Occasionally lead trainings for key client users on the solution (administrators, execs)
Requirements
- Demonstrable experience in Project management in Software Development, either from an Implementation or consulting setting (3+ years)
- Expert knowledge of the Microsoft Office suite (especially Excel, Power Point, Word)
- A passion for start-ups, entrepreneurship, digital and new technologies
- An ability to grasp new concepts quickly and then able to explain them with ease
- Proactivity and eagerness to solve problems
- Excellent written and verbal communication skills
- Strong organisational skills and attention to details
- You have a thirst to learn and develop your skills, and take feedback well
- Ability to adapt and to work within an international environment
- Ability to communicate complex ideas to any audience, ranging from teammates to business executives
- A proactive desire to build new relationships and work collaboratively internally and externally
Benefits
- 20 days PTO + 8 public holidays (plus 3 floating holidays to choose from)
- Medical cover and EAP (Employee Assistance Program)
- Company covered Life insurance coverage
- Company covered long term disability coverage
- An amazing 401k contribution - We contribute even if you don’t!
- ADP discounts for a whole host of items (including electronics, Childcare, travel, etc…)
- Free online HIIT sessions + gym discounts
- Regular training and coaching to make you even better in your role
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