Hybrid Implementation Specialist – UKG Ready

at Insurance Office of America

• Job title: Implementation Specialist – UKG Ready
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $24 - $33 per hour
• Degree requirement: Bachelor's Degree
• Tech skills: C++
• Location requirements: Hybrid, Lakewood Ranch, United States

About the role

• Implementation Specialist responsible for configuring UKG Ready platform and training clients on various modules. Collaborating with Sales for smooth client hand-offs and ensuring user adoption.

Responsibilities

• Configure, test, demonstrate, and activate the UKG Ready Platform for POA Clients, specific to their needs.
• Train clients on the UKG Ready platform, including Payroll, HRIS, Time & Labor Management, and Benefits solutions.
• Coordinate and deliver client training sessions to ensure successful system adoption and long‑term usability.
• Work closely with Sales partners to support seamless client hand‑offs and deliver a positive, consultative implementation experience.
• Schedule and attend client hand‑off meetings to confirm implementation scope, timelines, and expectations.
• Provide quality control and validation of client data throughout the implementation process to ensure accuracy and compliance.
• Deliver outstanding client service by anticipating needs, maintaining professional and frequent communication, and responding promptly to service requests.
• Develop and maintain positive, productive relationships with clients, Sales representatives, teammates, and POA leadership.
• Exercise independent judgment to achieve outcomes that benefit both clients and POA.
• Actively seek opportunities to expand POA services by identifying client needs and supporting additional product offerings.
• Regularly participate in internal and external training, expanding and sharing knowledge within the POA Team.
• Act as back-up for teammates as needed, ensuring overall team service excellence.
• Work effectively with the entire POA team, seeking input and developing win-win solutions to any process, service, quality, or productivity issues.
• Maintain a high degree of technical competence and industry/market expertise.
• Comply with all company work rules, standards, policies, and procedures at all times.
• Continuously improve professional skills by actively participating in internal and external development opportunities.
• Demonstrate integrity and leadership.

Requirements

• 3-5 years of Payroll, HRIS, or client implementation / onboarding experience
• Advanced knowledge of UKG Ready
• Experience with configuring TLM Pay Calc 2.0
• Prior experience configuring Payroll, HRIS, Time & Labor, and Benefits platforms in a SaaS Payroll / HRIS / TLM environment
• Employee Benefits configuration and enrollment experience
• FPC or CPP certification (preferred)
• Strong knowledge of Payroll, Tax, Garnishments, Workers’ Compensation, and Health Benefits
• Advanced Microsoft Excel proficiency, including functions and formulas
• Excellent written and verbal communication skills
• Strong analytical, organizational, and problem-solving skills
• Detail-oriented with the ability to manage multiple implementations and deadlines
• Ability to work effectively both independently and within a collaborative team environment

Benefits

• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment