Senior SCRM Analyst at Leidos supporting enterprise data and analytics programs. Involves Cyber Supply Chain Risk Management and collaboration with governmental partners.
About the role
- Customer Success Manager overseeing colocation, cloud, and managed services to enhance customer value and retention. Collaborating with sales and support teams to ensure customer success in their journey with Flexential.
Responsibilities
- Managing day-to-day needs for colocation, cloud, and managed service customers
- Ensuring customers derive maximum value from products and services
- Championing Flexential within the customer’s organization
- Onboarding new customers including platform training
- Creating and executing customer engagement plans
- Preparing and hosting Enterprise Business reviews
- Collaborating with the Sales team for customer success and growth opportunities
- Maintaining revenue by executing Net Retention Action plans
Requirements
- 2 years Customer Success Experience
- 4-5 years Customer Service Experience in a high transactional role
- Experience in supporting high profile, technical accounts
- High level of technical product knowledge
- Business Review Preparation and Delivery Experience
- Salesforce.com Experience
- Contract Experience
Benefits
- Medical, Telehealth, Dental and Vision
- 401(k)
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- Life and AD&D
- Short Term and Long-Term disability
- Flex Paid Time Off (PTO)
- Leave of Absence
- Employee Assistance Program
- Wellness Program
- Rewards and Recognition Program
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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