Product Owner shaping product direction for tamigo's Workforce Management solution. Collaborating with teams and stakeholders to deliver high - impact solutions that create real customer value.
About the role
- Technical Product Lead managing project delivery in the water sector. Creating documentation, training, and technical processes for Xylem’s technologies.
Responsibilities
- Create documentation and training for equipment assembly, testing, maintenance, and repairs, with input from Project Delivery
- Develop and maintain online, shop, classroom, and field training materials and ensure all training documentation is current.
- Manage the repair, maintenance, and troubleshooting of all operational assets in the product line
- Track issues from a broad perspective with the goal of quickly identifying required product developments or process changes
- Provide technical review of potential projects and proposals providing a recommendation on the feasibility of the project.
- Contribute to and help develop and deliver training for business development staff
- Plan and lead training events in the shop, classroom, and field, for internal and external users of the product
- Develop inhouse trainers to service Global delivery demand with a focus on moving more training to an online delivery method
- Maintain and improve procedures to ensure, quality, consistency and efficiency in the delivery, use and reliability of the products
- Provide technical review and input into marketing communication material to ensure it is up to date and technically accurate on a recurring basis
- Support projects (in person or remote) to deliver or develop training, focusing primarily on projects that have non-standard applications of the product, use new components, or are high-risk/high-value projects
- Transition new products and product upgrades to the field by attending field trials and pilot projects, and creating technical documentation and training in accordance with the Xylem Product Development process
- Recommend, help prioritize and provide context for new developments and improvements to the technology, working with the Global Product Manager and within the Xylem Product Development process
Requirements
- Minimum 5 years experience in a project delivery role, with a focus on technical planning and technical delivery of Spectrum XLI and Cathodic Protection projects
- 4-year degree in a technical field or expository writing (preferred)
- Must be a high-level user of the asset management software or demonstrate an ability to develop this skill
- Demonstrated extensive knowledge of a product or products in a project delivery function
- Demonstrated ability to train and mentor staff
- Ability to produce quality documentation and Standard Operating Procedures describing the safe operation and application of the products
- Demonstrated strong written and verbal communication skills, including external client communication
- Balance innovation and flexibility with consistency and standards—know when to follow the standard procedure and when to safely divert from process to serve a customer need
- Ability to identify process deficiencies and implement improvement
- Must be able to lift up to 50 lbs, climb ladders, and work in confined space
Benefits
- Paid Volunteer Program
- Employee Resource Groups (ERG)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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