Hybrid Technical Product Lead

at Xylem

• Job title: Technical Product Lead
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Assembly
• Location requirements: Hybrid, Sarasota, United States

About the role

• Technical Product Lead managing project delivery in the water sector. Creating documentation, training, and technical processes for Xylem’s technologies.

Responsibilities

• Create documentation and training for equipment assembly, testing, maintenance, and repairs, with input from Project Delivery
• Develop and maintain online, shop, classroom, and field training materials and ensure all training documentation is current.
• Manage the repair, maintenance, and troubleshooting of all operational assets in the product line
• Track issues from a broad perspective with the goal of quickly identifying required product developments or process changes
• Provide technical review of potential projects and proposals providing a recommendation on the feasibility of the project.
• Contribute to and help develop and deliver training for business development staff
• Plan and lead training events in the shop, classroom, and field, for internal and external users of the product
• Develop inhouse trainers to service Global delivery demand with a focus on moving more training to an online delivery method
• Maintain and improve procedures to ensure, quality, consistency and efficiency in the delivery, use and reliability of the products
• Provide technical review and input into marketing communication material to ensure it is up to date and technically accurate on a recurring basis
• Support projects (in person or remote) to deliver or develop training, focusing primarily on projects that have non-standard applications of the product, use new components, or are high-risk/high-value projects
• Transition new products and product upgrades to the field by attending field trials and pilot projects, and creating technical documentation and training in accordance with the Xylem Product Development process
• Recommend, help prioritize and provide context for new developments and improvements to the technology, working with the Global Product Manager and within the Xylem Product Development process

Requirements

• Minimum 5 years experience in a project delivery role, with a focus on technical planning and technical delivery of Spectrum XLI and Cathodic Protection projects
• 4-year degree in a technical field or expository writing (preferred)
• Must be a high-level user of the asset management software or demonstrate an ability to develop this skill
• Demonstrated extensive knowledge of a product or products in a project delivery function
• Demonstrated ability to train and mentor staff
• Ability to produce quality documentation and Standard Operating Procedures describing the safe operation and application of the products
• Demonstrated strong written and verbal communication skills, including external client communication
• Balance innovation and flexibility with consistency and standards—know when to follow the standard procedure and when to safely divert from process to serve a customer need
• Ability to identify process deficiencies and implement improvement
• Must be able to lift up to 50 lbs, climb ladders, and work in confined space

Benefits

• Paid Volunteer Program
• Employee Resource Groups (ERG)