Customer Success Manager for Procurement SaaS solutions, ensuring successful outcomes for public sector clients. Collaborating with cross - functional teams and building relationships with key stakeholders.
About the role
- Global Category Manager leading AI procurement strategy for Xylem's digital transformation. Managing vendor relationships and sourcing projects to drive innovation and cost efficiency.
Responsibilities
- Develop and execute the global category strategy for AI vendors (software, services, data).
- Lead sourcing projects, including market analysis, RFPs, supplier evaluation, and contract negotiation.
- Support development and apply tailored procurement framework for AI: covering risk, IP protection, data privacy, and performance management.
- Conduct supplier benchmarking and market intelligence to ensure competitiveness and innovation.
- Establish framework agreements with key partners to enable scalable adoption.
- Maintain a category innovation roadmap aligned with business priorities and emerging AI technologies.
- Build and maintain long-term relationships with strategic AI vendors and emerging innovators.
- Co-develop, pilot, and scale AI solutions that support business priorities.
- Act as the Procurement lead for AI sourcing initiatives in collaboration with IT, AI CoE, Legal, Cybersecurity, and business stakeholders.
- Manage the lifecycle of AI vendor-supported programs, from pilot to global rollout, ensuring delivery on time, budget, and performance KPIs.
Requirements
- Bachelor’s degree in Business, Supply Chain Management, IT, or a related field; Master’s degree preferred.
- 7+ years of experience in strategic sourcing, category management, or procurement, preferably in technology or digital services.
- Proven experience managing complex vendor relationships and negotiating high-value technology contracts.
- Practical understanding of artificial intelligence technologies and applications (e.g., generative AI, analytics, automation) and how they transform business operations.
- Hands-on experience using, evaluating, testing AI tools to enhance productivity or decision-making.
- Ability to assess AI solutions’ value propositions and technical maturity, collaborating effectively with IT, data, and AI stakeholders.
- Solid analytical skills for cost modeling, market analysis, and supplier performance management.
- Ability to engage and influence senior stakeholders across IT, Legal, and business functions.
- Familiarity with Coupa, SAP Ariba, or similar procurement platforms.
- Excellent written and verbal communication skills in English; additional languages an asset.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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