Customer Service Specialist assisting customers with technical selections and product configuration in the water industry. Building relationships with clients and managing purchase orders while ensuring high-quality responses.
Responsibilities
Assist with technical selections and product configuration
Build technical knowledge in targeted areas of expertise which enables rapid, accurate and high-quality response for Xylem customers.
Manage purchase orders from receipt through to delivery
Provide order status updates and follow up on any delays
Build relationships with our customers
Requirements
Excellent interpersonal skills with the ability to successfully communicate with customers
A strong technical aptitude is highly desired
Willing to learn and grow with the business
Resourcefulness, creativity and a continuous improvement mindset
Strong collaboration skills, working as a team
Demonstrated problem-solving capability
Competency in using ERPs, CRM software and other applications
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