Senior Project Manager advancing AI strategies for Contact Center with Zurich in Frankfurt. Focus on developing and optimizing AI - Agents and enhancing customer experiences.
About the role
- Project Manager for experiential marketing at Xsolla, managing global campaigns and collaborations. Ensuring successful execution of events and brand experiences across various platforms.
Responsibilities
- Lead end-to-end planning and execution of global experiential campaigns.
- Define project scopes, deliverables, and milestones with stakeholders for all new operational projects
- Maintain and monitor detailed project timelines using Jira.
- Coordinate communication between global marketing and event teams.
- Partner with creative, production, and marketing to align on deliverables.
- Facilitate project meetings, document outcomes, and follow up on action items.
- Manage budget tracking, reporting, and forecasting in Jira and Google Sheets.
- Support budget development, tracking, and reconciliation with VP and Ops Manager.
- Monitor costs and identify risks or opportunities for savings.
- Track KPIs and project data through Anaplan or equivalent tools.
- Maintain Anaplan dashboards for forecasting and event scoring.
- Build dashboards and tools to track KPIs (budget efficiency, process adherence, etc.).
- Prepare post-event reports on ROI, engagement, and learnings.
Requirements
- 4 - 6 years of project management experience in marketing, events, or experiential roles.
- Proven record of managing multi-stakeholder global projects.
- Proficient in Atlassian (Jira, Confluence)
- Strong organization and multitasking abilities.
- Excellent English communication skills (written and verbal).
- Analytical, data-driven approach with actionable insights.
- Background in gaming, tech, or entertainment industries preferred
- Self-starter with meticulous attention to detail.
- Team-oriented and thrives in fast-paced, global environments.
- Passionate about storytelling and creating immersive brand experiences.
Benefits
- 100% company-paid medical, dental, and vision plans
- Unlimited Flexible Time Off
- Personalized career roadmap for each employee
- Professional development through training and educational opportunities
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