Operations Project Manager providing administrative and operational support for communication systems implementation in the Customer Success team. Managing processes like RMAs and Purchase Orders for successful project execution.
About the role
- Project Management Office Specialist ensuring project success and governance across Vodafone’s global operations. Involves collecting data, supporting governance, and maintaining PM tools.
Responsibilities
- Collect and analyse data on project costs, returns, and performance to support decisions on continuation or prioritisation.
- Maintain and update project management tools, methods, and a shared knowledge base to ensure standardisation across the organisation.
- Act as an escalation point for transition managers, supporting them with governance, processes, and issue resolution.
- Ensure accuracy and completeness of project set-up and deliverables in the Clarity tool and other PMO systems.
- Consolidate governance inputs, record decisions, maintain action logs, and support project assurance processes.
- Develop and produce roadmap reports with the Head of PMO; present insights to senior stakeholders.
- Provide expert advice on templates, tools, KPIs and SLAs related to PMO operations, ensuring consistent reporting and compliance.
- Hold regular reviews with stakeholders and provide ongoing status reporting to drive informed decision‑making.
Requirements
- Experienced in IT/IS/telecom projects, with exposure to deployment or management of complex programmes considered an advantage.
- Skilled in leading or supporting transformation activities and understanding ISO27001 standards (desired).
- Proficient in English with strong communication, presentation, mentoring, and relationship‑building abilities.
- Financially aware, with sound business acumen and multicultural sensitivity.
- Holds a recognised project management certification such as PRINCE2.
- Brings 5–8 years of relevant work experience, applying professional judgement in complex situations.
Benefits
- Opportunity to influence project delivery and governance across a large, multinational organisation.
- Exposure to a wide range of transformation and transition initiatives across multiple geographies.
- Professional growth through continuous interaction with senior stakeholders and PMO leadership.
- Ability to develop expertise in project assurance, governance methodologies, and cross-functional coordination.
- Work within a collaborative environment where best-practice sharing and knowledge development are core elements.
Job title
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