Client Success Manager responsible for ensuring client satisfaction and driving solution adoption for a strategic FIS client in wealth management. Leading executive communications and cross - functional collaboration.
About the role
- Customer Success Manager enhancing customer relationships and identifying upselling opportunities. Driving strategic growth within a digital marketing agency and leading business pitches.
Responsibilities
- Develop a clear strategic roadmap for each client
- Use cross-/upselling strategically and manage complex multi-channel projects
- Take a leading role in new-business processes
- Ensure high customer satisfaction through regular reviews
- Work closely with executive management and specialist departments
- Prepare and present reports
Requirements
- Several years of experience in a digital environment (e.g., online marketing, digital sales, consulting)
- Strong rhetorical skills, excellent communication, and an engaging presence
- Strategic thinking with a good sense for business perspectives
- Enjoy proactively expanding customer relationships
- Experience with CRM systems (e.g., HubSpot)
- Fluent German, both written and spoken (C2 level)
Benefits
- Flexible working hours and choice of work location
- One extra vacation day based on company tenure
- Active training and development opportunities
- Participation in digital marketing events
- On-site sports sessions, individual coaching, free drinks, fruit, sweets, after-work beers, team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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