MI
Mercari, Inc.Senior CRM Specialist
Senior CRM Specialist managing CRM initiatives for Mercari's product offerings including Merpay and Mercoin. Leading strategy and project execution for optimizing customer experiences.
About the role
- Proactively engage with leads through callbacks, emails, and outbound efforts.
- Have a deep understanding of our plans and add-on services to educate and support potential leads.
- Optimize the sales funnel and ensure a seamless experience for new customers.
- Conduct onboarding sessions for our customers.
- Ensure timely resolution of customer issues and implement strategies for retention and growth.
- Maintain and analyze metrics and customer satisfaction data to assess performance.
Requirements
- Minimum of 3 years of experience with a proven track record of exceeding sales targets and driving revenue growth through proactive outreach and lead qualification.
- Strong communication and negotiation skills.
- Ability to effectively convey the value proposition of our products and services.
- Proactive in identifying upsell and cross-sell opportunities.
- Results-driven and thrive in a fast-paced, target-driven environment.
- Fluent in English (written and spoken). Knowledge of an additional language is a plus.
Benefits
- A health and wellness option through Stebby — flexibility to choose between sports compensation, health insurance, or a combination of both.
Job title
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Degree requirement
No Education Requirement
Location requirements
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