IT Site Support Specialist providing technical support for IT infrastructure and user devices in West Palm Beach. Collaborating with vendors and internal teams to resolve technical issues and maintain systems.
About the role
- Customer Experience People Lead for Melio managing a team supporting US customers. Ensuring timely assistance and contributing to global customer experience strategy.
Responsibilities
- Lead and develop a high-performing team dedicated to supporting US-based Melio customers
- Ensure empathetic, accurate, and timely assistance across all support channels
- Contribute to the global CX strategy and drive performance
- Represent the voice of the customer for positive business change
- Collaborate with local leadership and international peers
- Focus on supporting US-based customers to manage the Melio business payments platform
- Build and develop the team through recruitment and coaching
- Drive team performance against customer satisfaction, quality assurance, and response times
Requirements
- Proven track record of leading or managing teams within a customer support environment
- Background in working successfully towards service levels and high-quality experience targets
- Growth mindset and resilience to navigate change and conflict positively
- Ability to coach and mentor others
- Confident communicator who can navigate difficult conversations and influence stakeholders effectively
- Empathy and active listening skills vital for building relationships with team and customers.
Benefits
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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