Customer Service Specialist providing support at Koala, a global furniture brand. Engage with customers to enhance their experience through various platforms, ensuring satisfaction with their orders.
About the role
- Process Documentation and Support Specialist Intern responsible for documentation process management and optimization within a transformation-focused global team. Collaborating with Subject Matter Experts and ensuring data integrity throughout operations.
Responsibilities
- Drive Documentation Excellence: Create, format, and convert complex documentation between Microsoft Office and Google Suite while maintaining strict brand formatting, ensuring proper grammar, and managing the lifecycle of master vs. in-progress files.
- Optimize Operational Processes: Collaborate with Subject Matter Experts (SMEs) to document detailed processes, identify opportunities to reduce documentation redundancy, and explore AI-driven solutions to optimize current workflows.
- Maintain Data & System Integrity: Manage centralized tracking spreadsheets, execute manual data entry for Master Document Lists, and ensure high-level support for all departments through rigorous change management procedures.
Requirements
- Currently a rising junior or rising senior (Class of 2027 or 2028).
- Must be authorized to work in the US without restriction (visa sponsorship is not available for this role).
- Advanced, expert-level proficiency in Google Suite (Docs, Sheets, Slides, etc.) with a proven ability to translate complex formatting across digital platforms.
- Outstanding organizational skills and a meticulous attention to detail regarding proofreading, document version control, and folder hierarchy management.
- Excellent written and verbal communication skills to advise managers on update requirements and work effectively within a high-speed, global team.
Benefits
- Innovative Culture: Be part of an ever-evolving global organization focused on transformation, innovation, and AI exploration.
- Global Connectivity: Work alongside 26,000+ colleagues across 60 countries in a diverse and inclusive environment.
- Supportive Environment: A dedicated support system where you are encouraged to use your voice and contribute to a winning team.
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