Customer Services Analyst providing consultative support for B2B and B2C clients needing spare parts. Collaborating with internal teams to ensure efficient service delivery and customer satisfaction.
About the role
- Customer Services Coordinator at Caterpillar enhancing customer satisfaction and driving sales while managing orders and relationships. Focused on problem-solving and support within the Product Support and Logistics Division.
Responsibilities
- Deliver & enhance customer satisfaction by assisting customers with orders and the timely receipt of product
- Drive incremental sales with the assigned customer base
- Provide technical information, entering and expediting orders whilst handling customer problems
- Act as the Business’ initial interface with the Customer ensuring relationships are developed and queries resolved
- Be the first point of team contact and lead team trainings
- Complete tasks and projects assigned by the Customer Service Supervisor
- Accountable for managing Customer’s past due, current and future orders
Requirements
- 2+ years in a customer service facing role
- Moderate computer skills (Microsoft Office Suite)
- General knowledge of Order Entry
- Solution-driven mindset
- Associates degree preferred
- Close attention to detail and accuracy
- Experience leading teams
- Project management experience
Benefits
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
Job title
Job type
Experience level
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Degree requirement
Location requirements
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