IT Site Support Specialist providing technical support for IT infrastructure and user devices in West Palm Beach. Collaborating with vendors and internal teams to resolve technical issues and maintain systems.
About the role
- Strategic Customer Support Specialist managing invoicing solutions for FedEx's European customers. Lead initiatives to optimize customer experience while supporting collections and invoicing disputes
Responsibilities
- Advise and support European organization and largest customers in invoicing, cash application, invoice disputes and collections
- Project manage customer specific invoicing solutions
- Manage bad debt risk and grow revenue
- Support stakeholders and customers with complex setups and requirements
- Lead key initiatives across Europe to optimize Customer Experience and Bad Debt
- Play a leading role in our transformation strategy and integration of FedEx and TNT
Requirements
- Analytical Skills
- Numerical Skills
- Presentation Skills
- Interpersonal Skills
- Judgement & Decision Making Skills
- Detailed experience in finance and/or sales and/or customer experience
- Strong project management skills
- Ability to understand company's strategy and business model
- Ability to work across functions and organization hierarchies
- Comfortable with remote team-members and management
- Ability to travel and participate in European wide customer visits and in-house meetings
- Other desired languages: German, French, Italian, Spanish
Benefits
- Attractive compensation package
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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