Consultor de Campo e Negócios at Usaflex handling franchise operations in São Paulo. Responsible for performance commercial and operational management across franchise locations.
About the role
- Senior Business Functional Consultant enhancing utility operations at Xcel Energy. Driving business process design and integration initiatives for improved service delivery and customer outcomes.
Responsibilities
- Serves as a trusted advisor for business functional teams by providing advanced subject matter expertise across multiple business processes.
- Lead program activities such as business process design, requirements mapping, operational planning and functional impact assessments.
- Independently identify, assess and communicate operational impacts of proposed changes, escalating risks or misalignments as needed and resolve.
- Lead business functional testing cycles, partner with training team to shape content design and guide user adoption strategies to ensure readiness.
- Collaborate across business functional areas to ensure integrated end-to-end process continuity and alignment with customer experience outcomes.
- Champion continuous improvement by analyzing pain points and synthesizing insights into actionable recommendations.
- Define functional performance metrics, reporting needs and post implementation success criteria for assigned domains.
Requirements
- Bachelor’s degree in business or related field; or equivalent combination of training and relevant experience.
- Strong understanding of utility processes and performance drivers.
- Excellent communication, critical thinking and problem-solving skills.
- 5+ years in operations, business process improvement or service delivery
- Strong experience in business process and business outcomes associated with Products and Programs portfolio.
- Previous product or program manager experience
Benefits
- Annual Incentive Program
- Medical/Pharmacy Plan
- Dental
- Vision
- Life Insurance
- Dependent Care Reimbursement Account
- Health Care Reimbursement Account
- Health Savings Account (HSA) (if enrolled in eligible health plan)
- Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
- Transportation Reimbursement Account
- Short-term disability (STD)
- Long-term disability (LTD)
- Employee Assistance Program (EAP)
- Fitness Center Reimbursement (if enrolled in eligible health plan)
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off (PTO)
- Holidays
- Volunteer Paid Time Off (VPTO)
- Parental Leave
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