Hybrid Managing Consultant – Process, Service & Digital Transformation

at Phillips Consulting Limited

• Job title: Managing Consultant – Process, Service & Digital Transformation
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Cyber Security, ERP
• Location requirements: Hybrid, Lagos, Nigeria

About the role

• Managing Consultant driving process, service, and digital transformation for clients in Nigeria. Leading engagements to redesign processes and implement automation solutions in a hybrid work environment.

Responsibilities

• Lead client engagements focused on process diagnostics, re-engineering and end-to-end redesign, also identifying inefficiencies and designing leaner, faster, digital-first workflows.
• Design and oversee the implementation of workflow automation solutions using tools such as Microsoft Power Automate, Zapier, Zoho Creator, or comparable low-code/no-code platforms.
• Embed AI-powered capabilities into client operating processes, from intelligent document processing and decision automation to predictive analytics and AI-assisted service delivery.
• Lead digital maturity assessments and define target digital operating states for clients across private sector, public sector, and financial services contexts.
• Deliver digital transformation roadmaps that sequence process, technology, and people changes into an executable, phased programme of work.
• Design and validate scalable digital architectures that connect client workflows, data systems, platforms, and reporting aligned to the client's business strategy and IT landscape.
• Lead or support the selection and deployment of digital tools, including ERP integrations, PMO tools, CRM platforms, citizen journey systems, and data dashboards.
• Advise clients on data governance frameworks and help them establish the reporting structures and analytics infrastructure needed to run a data-driven organisation.
• Oversee the development of reusable digital products and IP within the practice — templates, toolkits, automation blueprints — that accelerate delivery across pcl. engagements.
• Lead end-to-end service redesign projects — from stakeholder discovery and current-state mapping through to future-state design, piloting, and scaled implementation.
• Apply human-centred and lean methodologies to simplify service delivery, reduce cost and improve the experience of customers, citizens, or employees.
• Embed digital adoption support into process change: helping clients design training, governance, and change management that makes digital tools stick.
• Support the development and delivery of data governance and analytics frameworks as part of broader transformation engagements.
• Implement and conduct assessments on ISO 27001, ISO 22301, NDPR, PCIDSS/SSF, etc., and related compliance workstreams.
• Integrate security-by-design and data governance principles into digital architectures and process redesign outputs.
• Work collaboratively with specialists on the team who hold deep GRC and cybersecurity expertise.
• Work closely with the Client Value Engine and practice leadership to support scoping, proposal input, and engagement design for new transformation mandates — providing subject matter expertise and realistic effort estimates.
• Maintain strong client relationships throughout delivery — ensuring the quality of work deepens trust and creates the conditions for continued engagement.
• Represent pcl.'s transformation capabilities credibly in client conversations and contribute to thought leadership that raises the practice's profile.
• Manage and mentor consultants and analysts on engagements — setting quality standards, reviewing deliverables, and supporting their development.
• Champion stronger technical and methodological practice within the team — helping shift the team's centre of gravity toward digital process consulting.
• Collaborate across practice areas — working with colleagues in Strategy & Operating Model and People, Culture & Workforce to ensure integrated delivery.
• Contribute to the firm's knowledge assets — developing frameworks, case studies and reusable methodology components that raise pcl.'s collective capability.

Requirements

• 10–14 years of experience, with a meaningful portion spent in management consulting, professional services, or digital transformation advisory.
• Demonstrated experience leading digital or process transformation engagements — from scoping through delivery — for medium to large organisations.
• Hands-on knowledge of process automation tools, workflow platforms, and/or AI-enabled solution design (not just theoretical familiarity).
• Experience designing or advising on digital architectures, systems integration, or enterprise technology strategy.
• Strong consulting fundamentals: structured problem-solving, executive communication, stakeholder management, and the ability to turn complexity into clear recommendations.
• A track record of developing and managing consulting teams, including giving feedback, coaching junior staff, and maintaining delivery quality at scale.
• Grounded in information security and GRC frameworks (PCIDSS, ISO 27001, NDPR, etc.) — capable of conducting security assessments and integrating security thinking into transformation work
• Familiarity with the Nigerian and broader West African business environment — you understand the operating context our clients face.
• Experience deploying AI-powered tools into client business processes (document intelligence, predictive analytics, chatbots, automated decisioning).
• A background that bridges business consulting and digital/technology delivery — you are not merely one or the other.
• Experience working with or pitching to mid-market and growth-stage Nigerian businesses — pcl.'s primary target segment under pcl. 4.0.
• Led the development of reusable consulting IP, products or frameworks.
• Exposure to the public sector or financial services in a transformation context.