Hybrid Performance Analyst

at Xcel Energy

• Job title: Performance Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $73,700 - $104,633 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Arvada, United States

About the role

• Analyst supporting automated applications and business processes for Xcel Energy. Working collaboratively to enhance data integrity and optimize operational procedures with leadership responsibilities.

Responsibilities

• Support Xcel Energy automated applications that contribute to departmental and business unit goals by analyzing, designing, implementing and supporting business processes and information systems
• Provide oversight, guidance, leadership and mentoring in the implementation of quality methodologies to effectively improve business results
• Support business activities by building relationships, determining business needs, analyzing process improvements opportunities, defining business
• Provide analytical and technical expertise in the development, integration and application of data collection
• Contribute to departmental and business unit strategic and operational goals by working with management, customers, vendors, and other stakeholders to analyze, design, implement and support business processes and information systems
• Includes facilitating discussions to identify, document, validate, and analyze business requirements, designing innovative solutions, and making recommendations that support departmental goals
• Provide technical input, business feedback, and direction for the development, deployment, and integration of existing and new data applications and automation technologies that optimize the company's customer service and financial goals and commitments
• Build and maintain effective working relationships with customers and other project stakeholders to understand and meet/exceed informational needs and expectations
• Interact with management, customers, vendors and other stakeholders through verbal or written communication
• Serve as a technical resource
• Develop and sustain daily data flow operations between information systems and processes
• Resolve data discrepancies and errors without negative impact on customer or internal operations
• Support/lead interdepartmental and/or cross functional teams to manage performance improvement project through understanding key business issues, clarifying project objects and linking to business objectives
• Lead projects, which develop and enhance business processes and information systems

Requirements

• Bachelors Degree in Business Science or Business Administration or a combination of education and experience providing equivalent knowledge
• 3+ years' experience, with at least 1 year in one of the following areas: customer service, marketing, automated metering, communications, revenue protection, distribution operations, engineering and/or information systems
• Strong customer focus
• Proven leadership and ability to take an initiative from idea conception and start-up through full implementation
• Demonstrated attention to detail
• Proven communication with strong technical and analytical acumen
• Experience with PC applications and analytical software
• Ability to travel occasionally

Benefits

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave