Analyst supporting automated applications and business processes for Xcel Energy. Working collaboratively to enhance data integrity and optimize operational procedures with leadership responsibilities.
Responsibilities
Support Xcel Energy automated applications that contribute to departmental and business unit goals by analyzing, designing, implementing and supporting business processes and information systems
Provide oversight, guidance, leadership and mentoring in the implementation of quality methodologies to effectively improve business results
Support business activities by building relationships, determining business needs, analyzing process improvements opportunities, defining business
Provide analytical and technical expertise in the development, integration and application of data collection
Contribute to departmental and business unit strategic and operational goals by working with management, customers, vendors, and other stakeholders to analyze, design, implement and support business processes and information systems
Includes facilitating discussions to identify, document, validate, and analyze business requirements, designing innovative solutions, and making recommendations that support departmental goals
Provide technical input, business feedback, and direction for the development, deployment, and integration of existing and new data applications and automation technologies that optimize the company's customer service and financial goals and commitments
Build and maintain effective working relationships with customers and other project stakeholders to understand and meet/exceed informational needs and expectations
Interact with management, customers, vendors and other stakeholders through verbal or written communication
Serve as a technical resource
Develop and sustain daily data flow operations between information systems and processes
Resolve data discrepancies and errors without negative impact on customer or internal operations
Support/lead interdepartmental and/or cross functional teams to manage performance improvement project through understanding key business issues, clarifying project objects and linking to business objectives
Lead projects, which develop and enhance business processes and information systems
Requirements
Bachelors Degree in Business Science or Business Administration or a combination of education and experience providing equivalent knowledge
3+ years' experience, with at least 1 year in one of the following areas: customer service, marketing, automated metering, communications, revenue protection, distribution operations, engineering and/or information systems
Strong customer focus
Proven leadership and ability to take an initiative from idea conception and start-up through full implementation
Demonstrated attention to detail
Proven communication with strong technical and analytical acumen
Experience with PC applications and analytical software
Ability to travel occasionally
Benefits
Annual Incentive Program
Medical/Pharmacy Plan
Dental
Vision
Life Insurance
Dependent Care Reimbursement Account
Health Care Reimbursement Account
Health Savings Account (HSA) (if enrolled in eligible health plan)
Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
Transportation Reimbursement Account
Short-term disability (STD)
Long-term disability (LTD)
Employee Assistance Program (EAP)
Fitness Center Reimbursement (if enrolled in eligible health plan)
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