Audience Operations Assistant supporting data - driven marketing and audience strategy with S&P Global. Involves data management, reporting, and stakeholder collaboration.
HP
Hybrid Operations Coordinator
Posted last month
About the role
- Operations Coordinator developing and delivering an orientation program for Minnesota caregivers. Involves training logistics, participant support, and managing outreach strategies.
Responsibilities
- Develop and manage the orientation schedule and assign trainers to orientation sessions
- Reserve facilities and coordinate Trainer travel and equipment for future in-person training sessions
- Coordinate provision of translation for learners by scheduling orientation sessions in languages other than English and by arranging for simultaneous translation
- Create and manage systems that assist learners in addressing barriers to participation, such as by responding to email and phone inquiries and providing other learner support as needed
- Serve as a subject matter expert for orientation logistics with our contact center partner
- Oversee the disbursement of stipends to learners who complete orientation, including overseeing payment vendor
- Collaborate with data partners to address challenges and develop reports that guide decision-making
- Manage data and track outreach and orientation attendance
- Design and implement email, text, and phone outreach programs to encourage participation in the orientation program
- Provide overall project management and support the delivery of for a new and growing program
Requirements
- Excellent technology skills, including Microsoft Office, Google Workspace, virtual meeting software (Zoom, Teams, etc.), and data management and database skills
- Strong customer service skills and experience interacting with a diverse population
- Familiarity with home care
- Experience supporting delivery of adult education, training, or other programs at scale
- Experience managing service providers or other vendors
- Excellent written and verbal communication skills
- Demonstrated ability to work independently, exercise independent judgement, be organized, and pay attention to detail
- Ability to work flexible hours, including occasional evenings and weekends
Benefits
- excellent health care
- retirement
- other benefits
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