Hybrid Operations Coordinator

at H-CAP, Healthcare Career Advancement Program

• Job title: Operations Coordinator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $65,000 - $70,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, St Paul, United States

About the role

• Operations Coordinator developing and delivering an orientation program for Minnesota caregivers. Involves training logistics, participant support, and managing outreach strategies.

Responsibilities

• Develop and manage the orientation schedule and assign trainers to orientation sessions
• Reserve facilities and coordinate Trainer travel and equipment for future in-person training sessions
• Coordinate provision of translation for learners by scheduling orientation sessions in languages other than English and by arranging for simultaneous translation
• Create and manage systems that assist learners in addressing barriers to participation, such as by responding to email and phone inquiries and providing other learner support as needed
• Serve as a subject matter expert for orientation logistics with our contact center partner
• Oversee the disbursement of stipends to learners who complete orientation, including overseeing payment vendor
• Collaborate with data partners to address challenges and develop reports that guide decision-making
• Manage data and track outreach and orientation attendance
• Design and implement email, text, and phone outreach programs to encourage participation in the orientation program
• Provide overall project management and support the delivery of for a new and growing program

Requirements

• Excellent technology skills, including Microsoft Office, Google Workspace, virtual meeting software (Zoom, Teams, etc.), and data management and database skills
• Strong customer service skills and experience interacting with a diverse population
• Familiarity with home care
• Experience supporting delivery of adult education, training, or other programs at scale
• Experience managing service providers or other vendors
• Excellent written and verbal communication skills
• Demonstrated ability to work independently, exercise independent judgement, be organized, and pay attention to detail
• Ability to work flexible hours, including occasional evenings and weekends

Benefits

• excellent health care
• retirement
• other benefits