Operations Associate processing same day cash transactions for 401(K) clients at Broadridge. Join our team to empower others in a dynamic and inclusive environment.
About the role
- B2B Operations Analyst supporting clients in managing operational requests and improving processes in Argentina. Ensuring quality service and efficient response times for corporate inquiries.
Responsibilities
- Acompañar a nuestros clientes B2B en la operación diaria, asegurando una gestión eficiente de sus solicitudes y requerimientos, con foco en la calidad del servicio, el cumplimiento de SLAs y la mejora continua de procesos.
- Gestionar consultas y solicitudes de clientes corporativos a través de los canales definidos, asegurando calidad y tiempos de respuesta.
- Realizar el seguimiento end-to-end de casos operativos: análisis, coordinación interna, resolución y cierre.
- Cargar, controlar y mantener información en plataformas administrativas (altas/bajas, reportes, validaciones, documentación).
- Identificar desvíos, inconsistencias o incidencias operativas/administrativas, proponer mejoras y prevenir recurrencias.
- Colaborar con áreas internas para destrabar temas y optimizar el servicio.
- Elaborar reportes básicos y métricas del servicio (volumen de casos, SLAs, causas frecuentes) y participar en instancias de mejora continua.
Requirements
- Experiencia de +1 año en atención al cliente/customer support, idealmente con clientes corporativos.
- Base administrativa o contable (estudios en curso o experiencia en tareas de registración, control, conciliación simple, documentación).
- Muy buen manejo de herramientas informáticas (Excel/Sheets y plataformas de gestión); se valora experiencia con CRMs/ticketing.
- Excelente comunicación oral y escrita, y capacidad para ordenar información y dar seguimiento.
- Perfil proactivo, analítico, orientado al detalle, con autonomía y buen trabajo en equipo.
- Se valora conocimiento en metodologías ágiles.
Benefits
- Trabajo híbrido
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
ERP Operations & Systems Owner responsible for operational stability of ERP processes at BLACKROLL®. Focused on ensuring data quality and system consistency within daily business operations.
Operation Analyst II responsible for end - to - end campaign optimization at Walmart. Collaborating with various teams to ensure successful campaign execution and troubleshooting.
Director of IT Operations responsible for stability, security, and performance of Mattr's global IT operations. Overseeing infrastructure and support teams while driving operational excellence.
Senior Director, Customer Operations & Support managing global customer operations and support initiatives for BPG. Driving excellence in customer experience and operational processes across multiple regions and sites.
Quantum Operations Engineer at Atom Computing, commissioning and operating quantum computers to advance computing capabilities in Boulder, CO. Join a talented team of scientists and engineers in Copenhagen, Denmark.
Expert Lean Sensei driving operational excellence through Lean principles and methodologies in Industrial & Energy Technology. Coaching and mentoring teams while aligning initiatives with strategic business objectives.
Associate Analyst in TA Treasury Operations at Fidelity monitoring banking processes and ensuring operational excellence. Collaborating with internal stakeholders and external banking partners to address issues and process payments.
Executive Director overseeing national operations and infrastructure for CBC/Radio - Canada. Leading modernization, cybersecurity, and collaboration across services and sectors.
Ssr. Operations Associate managing daily operational tasks across multiple businesses in Mexico and the US. Seeking proactive and adaptable profile to operate autonomously in high - demand environments.