Regional Manager of Operations leading financial and operational goals across designated sites. Collaborating with sales and senior leadership for strategic initiatives in healthcare settings.
About the role
- B2B Operations Analyst supporting clients in managing operational requests and improving processes in Argentina. Ensuring quality service and efficient response times for corporate inquiries.
Responsibilities
- Acompañar a nuestros clientes B2B en la operación diaria, asegurando una gestión eficiente de sus solicitudes y requerimientos, con foco en la calidad del servicio, el cumplimiento de SLAs y la mejora continua de procesos.
- Gestionar consultas y solicitudes de clientes corporativos a través de los canales definidos, asegurando calidad y tiempos de respuesta.
- Realizar el seguimiento end-to-end de casos operativos: análisis, coordinación interna, resolución y cierre.
- Cargar, controlar y mantener información en plataformas administrativas (altas/bajas, reportes, validaciones, documentación).
- Identificar desvíos, inconsistencias o incidencias operativas/administrativas, proponer mejoras y prevenir recurrencias.
- Colaborar con áreas internas para destrabar temas y optimizar el servicio.
- Elaborar reportes básicos y métricas del servicio (volumen de casos, SLAs, causas frecuentes) y participar en instancias de mejora continua.
Requirements
- Experiencia de +1 año en atención al cliente/customer support, idealmente con clientes corporativos.
- Base administrativa o contable (estudios en curso o experiencia en tareas de registración, control, conciliación simple, documentación).
- Muy buen manejo de herramientas informáticas (Excel/Sheets y plataformas de gestión); se valora experiencia con CRMs/ticketing.
- Excelente comunicación oral y escrita, y capacidad para ordenar información y dar seguimiento.
- Perfil proactivo, analítico, orientado al detalle, con autonomía y buen trabajo en equipo.
- Se valora conocimiento en metodologías ágiles.
Benefits
- Trabajo híbrido
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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