Alcatel Implementation Engineer managing technical implementations of ALE communication solutions with a focus on project execution and customer needs. Engaging in hybrid environments and ensuring system integration and support.
About the role
- Implementation Engineer and Project Manager deploying innovative AI technology in FinTech sector. Collaborating with cross-functional teams for client implementation and support.
Responsibilities
- Lead the implementation process for newly acquired clients, ensuring a smooth onboarding experience.
- Collaborate with the sales team to understand client requirements and provide technical insights during the post sales phase.
- Develop and manage project plans, timelines, and deliverables to meet client expectations.
- Create and deliver technical product demonstrations tailored to specific business needs.
- Coordinate with internal teams to address technical questions and provide necessary support throughout the implementation process.
- Conduct customer training sessions and develop support materials to facilitate the adoption of our solutions.
- Gather customer feedback post-implementation and relay it to the product development team for ongoing enhancements.
- Stay informed about industry trends and technological advancements in FinTech and AI to inform project strategies.
- Collaborate closely with Customer Success Managers to identify upsell opportunities, pinpoint training gaps, and create materials for client support.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Experience in implementation, preferably in software or startup environments..
- Technical skills in SQL, Node.js, and React, manual QA testing; must be able to code and provide QA testing as needed
- Understanding of AI technologies and their applications in the FinTech industry
- Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
- Problem-solving aptitude and a customer-centric mindset.
- Proven ability to work collaboratively within a team and independently in a fast-paced environment.
- Familiarity with project management methodologies and tools is a plus.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- 401 (k)
- Life Insurance
- Flexible Paid Time Off
- 9 paid Holidays
- Work From Home
- Free Food & Snacks (for those in Orlando, FL)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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