IP Provisioning Customer Engineer responsible for service delivery and technical support for PCCW Global. Collaborates on infrastructure solutions, manages projects, and resolves client issues.
About the role
- Implementation Engineer and Project Manager deploying innovative AI technology in FinTech sector. Collaborating with cross-functional teams for client implementation and support.
Responsibilities
- Lead the implementation process for newly acquired clients, ensuring a smooth onboarding experience.
- Collaborate with the sales team to understand client requirements and provide technical insights during the post sales phase.
- Develop and manage project plans, timelines, and deliverables to meet client expectations.
- Create and deliver technical product demonstrations tailored to specific business needs.
- Coordinate with internal teams to address technical questions and provide necessary support throughout the implementation process.
- Conduct customer training sessions and develop support materials to facilitate the adoption of our solutions.
- Gather customer feedback post-implementation and relay it to the product development team for ongoing enhancements.
- Stay informed about industry trends and technological advancements in FinTech and AI to inform project strategies.
- Collaborate closely with Customer Success Managers to identify upsell opportunities, pinpoint training gaps, and create materials for client support.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Experience in implementation, preferably in software or startup environments..
- Technical skills in SQL, Node.js, and React, manual QA testing; must be able to code and provide QA testing as needed
- Understanding of AI technologies and their applications in the FinTech industry
- Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
- Problem-solving aptitude and a customer-centric mindset.
- Proven ability to work collaboratively within a team and independently in a fast-paced environment.
- Familiarity with project management methodologies and tools is a plus.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- 401 (k)
- Life Insurance
- Flexible Paid Time Off
- 9 paid Holidays
- Work From Home
- Free Food & Snacks (for those in Orlando, FL)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
IP Provisioning Customer Engineer at PCCW Global providing support for IP based services and collaborating with the Presales team for infrastructure solutions.
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