Communications Support Officer creating impactful mass communications for World Relief's humanitarian efforts. Collaborating with teams to develop engaging content and optimize email communications.
Responsibilities
Develop and execute all mass communications through HubSpot across donor segments, acquisition/leads, church partners, and volunteers.
Working closely with the U.S. Advancement Team, provide copywriting, editing, and localization for email appeals, newsletters, automated nurture series, landing pages, and social media posts.
Adapt national email templates and campaign toolkits into office-specific versions that maintain brand alignment while reflecting local relevance.
Maintain and create new subscriber welcome series content and automated nurture workflows for various audience pathways.
In collaboration with each Regional US Office and local Content Developers, post all social media content and manage scheduling across platforms.
Create graphics and media assets in Canva, including touchpoint PDFs for field use based on stories sourced from Content Developers.
In collaboration with local Content Developers, write blog content that supports lead generation, donor engagement, and church partnership goals.
Work with Regional office staff and national content teams to integrate gathered stories into emails, social posts, and lead generation content.
Coordinate monthly and campaign-based email sends across assigned offices, including segmentation, A/B testing, scheduling, QA, and analytics reporting.
In collaboration with the Development Support Officer, manage end-to-end HubSpot email lifecycle for Regional US offices: planning, segmentation, workflow creation, enrollment, testing, and optimization.
Maintain and optimize lead generation forms, event-based triggers, onboarding workflows, and conversion paths for partner acquisition.
Ensure compliance with email deliverability standards and regulations (CAN-SPAM, GDPR) and monitor platform health metrics.
Recommend evidence-based improvements informed by industry trends and testing methodologies.
Requirements
Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
3-5 Years experience in Non-Profit fundraising or related field
Someone who can hold both the big picture strategy and the Tuesday afternoon content calendar at the same time
Proficient in Microsoft Office suite
Benefits
competitive benefits package
employee discount program for full-time, Regular, employees
drug-free workplace and perform pre-employment substance abuse testing
Job title
Communications Support Officer – Regional US Offices
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