Hybrid Robotics Field Tech II

at Wonder

• Job title: Robotics Field Tech II
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $82,500 - $97,000 per year
• Degree requirement: Associate's Degree
• Tech skills: Assembly
• Location requirements: Hybrid, Northern California, United States

About the role

• Maintenance Field Technician overseeing automation equipment across the West Coast for Wonder's restaurant technology. Providing preventative maintenance and facilitating repairs in various locations.

Responsibilities

• Oversee the bulk of the West Coast market of Infinite Kitchens, performing preventative maintenance and field repairs
• Implement prescribed hardware upgrades to existing IK’s.
• Work remotely with senior technicians, HW, and SW engineers on unique technical issues if/when they arise.
• Create, update and maintain field repair reports/work tickets with relevant details (photos, videos, etc)
• Look at your upcoming schedule and autonomously plan your work at various locations within a given week.
• Build positive relationships with the restaurant managers and team members at the stores within your region.
• Have a sense of ownership for the performance and experience that the IK’s in your region are providing.
• Provide hands-on training and oversight to restaurant managers on common cleaning procedures and any changes that are made to our store team member SOP’s.
• Provide feedback to automation team engineers based on learnings and/or discoveries made in the field.
• Perform other tasks when not traveling, including: Updating documentation and field maintenance reports
• Assist with creating and updating maintenance SOPs and training materials
• Receiving and shipping parts

Requirements

• 2+ years of related work experience, such as: Service Technician, Assembly Technician, Robotics Technician, Mechanic, Plumber, HVAC, etc.
• Flexible to travel and work around restaurant operating hours, including dealing with unexpected issues.
• Familiar with troubleshooting of complex systems (mechanical, pneumatic, plumbing, electrical, PLC, etc)
• Highly proficient at working with your hands on mechanical assemblies
• Some level of electrical and plumbing proficiency
• Proficient in digital tools such as Google Docs and Sheets, able to learn new software tools quickly such as Jira for work orders or tasks management
• Great communication both in person and via telephone
• High level of attention to detail. Especially relating to the creation and maintenance of documentation.
• Excited about being part of a new and fast-growing industry!

Benefits

• Health insurance (with dental and vision)
• Mileage reimbursement
• 401k plan