Hybrid Business Process Analyst – Process Automation

at Nelnet

• Job title: Business Process Analyst – Process Automation
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $65,000 - $85,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Lincoln, United States

About the role

• Business Process Analyst at Nelnet focusing on process automation and technical solutions. Collaborating with stakeholders and delivering documentation for automation initiatives.

Responsibilities

• Manages post-intake fact-finding and project research for new initiatives, identifying additional opportunities for process improvement and efficiency gains.
• Reviews, analyzes, and evaluates current-state business system, business rules, and user needs to document and define objectives for automation solutions.
• Builds process maps, builds documentation of data inputs and outputs, and defines processing scenarios and edge cases for automation solutions.
• Translates functional and non-functional business requirements into technical outlines of work for the team.
• Develops test plans and ensures data provided by stakeholders or product teams meets testing conditions and supports the stakeholders as they review and approve test results.
• Manages post-implementation issue tracking and problem resolution in support of the developers and engineers.

Requirements

• Four-year college degree preferred or equivalent practical experience.
• Minimum of two years of experience in a Business Process Analyst, Business Analyst, Technical Analyst, or similar role with a focus on process automation or technical solutions.
• Solid project management and organizational capabilities, including prioritization and simultaneous management of multiple tasks with competing priorities.
• Familiarity with Kanban methodologies and project management tools like Jira and Confluence.
• Demonstrated experience in creating and maintaining process documentation, such as process maps, flowcharts, and requirements specifications in line with project requirements and timelines.
• Meticulous attention to detail, including identification and definition of edge cases and nuances within project requirements.
• Commitment to human-in-the-loop detailed review of AI-produced documentation and testing criteria.
• Rapid adaptation to new technologies and business functions.
• Exceptional verbal and written communication skills with the capacity to engage diverse audiences, including technical and non-technical stakeholders.

Benefits

• medical, dental, vision, HSA and FSA
• generous earned time off
• 401K/student loan repayment
• life insurance & AD&D insurance
• employee assistance program
• employee stock purchase program
• tuition reimbursement
• performance-based incentive pay
• short- and long-term disability
• robust wellness program