Customer Solutions Analyst Intern supporting supply chain processes at Nestlé in Brussels. Overseeing claims management and enhancing customer satisfaction through efficient practices.
About the role
- Senior Business Analyst for Marketing eCommerce helping manage Digital Commerce Platform at Wolters Kluwer. Leading cross-functional collaboration to drive eCommerce marketing revenue through operational enablement and issue resolution.
Responsibilities
- Lead resolution of eCommerce related issues by partnering with business and technical stakeholders as needed
- Work with product owner to define business and customer needs into a product intake form and requirements traceability document
- Contribute to Marketing eStore product strategy and roadmap by helping identify the biggest problems to solve impacting the Digital Commerce Platform
- Participate in lifecycle planning rituals to deliver against quarterly targets and the roadmap
- Define, document and communicate eStore playbook for production operations along with training documentation
- Data stewardship tasks to ensure alignment of platform with enterprise data management team
Requirements
- Bachelor’s degree, Computer Science or equivalent degree or combination of education and experience
- 2 + years of eCommerce or business operations experience with enterprise level solution in a marketing environment
- 2+ years business / requirements analyst experience with exposure to varied projects and environments
- 2+ years with Adobe Commerce or other enterprise eCommerce platform
- Strong communication skills
- Strong organizational skills
- Ability to successfully engage in multiple initiatives simultaneously
- Drive, passion, and initiative, with ability to adapt quickly to rapidly-evolving products, technology, and situations.
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
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