Business Analyst role at Heartman House focusing on strategic planning and restructuring across various sectors. Involved in team collaboration for problem identification and solution structuring.
About the role
- Customer Solutions Analyst Intern supporting supply chain processes at Nestlé in Brussels. Overseeing claims management and enhancing customer satisfaction through efficient practices.
Responsibilities
- Oversee the claims’ management process
- Work on different customers portfolios and help to solve different cases, ensuring a high level of satisfaction
- Ensure the follow-up and update of the claims dashboard, share the results, and propose action plans to improve the process
- Provide response or feedback for order-related concerns (deliveries, billing & concerns)
- Transversal interactions / relationships with other departments within the Operations team (Logistics team, master data team), a centre of operations in Portugal and with Sales / Marketing
- Continuously driving and encouraging improvements meeting all internal and external KPIs
Requirements
- Fluent in Dutch and/or French, with a professional knowledge of English
- Obtained or currently pursuing a degree in Marketing, Business Administration, Finance, Engineering or equivalent by experience
- Comfortable to work in transformation and change environments
- Passion for working with customers internally and externally based on trust and want to develop long-term relationships
- Efficiency and organized with a pro-active way of working
Benefits
- Great opportunity to learn to work in a FMCG, international environment
- Part of a diverse intern community
- Fun and educational events organized for the intern community, with opportunities to broaden your network
- 6-month & full-time internship
- Internship via university agreement or CIP (Convention d’Immersion Professionnelle)
- Competitive internship allowance
- Transport reimbursement
- 3.5 days of paid leave
- Up to 15 days of work from abroad
- Flexibility to work from home up to 3 days per week
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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