Hybrid CX/UX Design Director – Tax & Accounting

Posted 1 hour ago

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About the role

  • CX/UX Design Director at Wolters Kluwer providing strategic direction for UX design efforts. Overseeing UX initiatives and aligning design strategies with business goals in the Tax & Accounting sector.

Responsibilities

  • Lead strategic planning for all UX design efforts within the organization
  • Oversee the development and execution of UX research and design initiatives
  • Provide mentorship and guidance to senior UX managers and professionals
  • Drive innovation in design thinking and user experience methodologies
  • Ensure UX consistency and excellence across all product lines
  • Collaborate with executive leadership to align UX strategy with business goals
  • Oversee the UX department budget and resource allocation
  • Advocate for user-centered design principles at the highest levels of the organization
  • Monitor and report on UX performance and impact metrics
  • Represent the organization at industry conferences and events, driving thought leadership in UX

Requirements

  • 5 yrs min. experience with Direct reports of a team range of 10 count (FTE)
  • Proven ability to lead UX at the highest organizational levels
  • Understanding of how UX impacts overall business success
  • Experience driving innovative design and user experience methodologies
  • Proficiency in long-term strategic UX planning and execution
  • Ability to influence business decisions at the executive level
  • Skill in managing department budgets and financial planning
  • Recognition as a leader in the UX field with experience in public speaking and industry engagement
  • Strong focus on measuring and reporting the impact of UX on business outcomes
  • Crafting effective prompts for generative AI tools to deliver accurate and contextually relevant outputs
  • Creating intuitive and human-like interactions for chatbots and voice assistants
  • Leveraging AI to deliver tailored experiences based on user behavior and predictive analytics
  • Designing experiences that anticipate user needs through machine learning insights
  • Ensuring fairness, transparency, and bias mitigation in AI-driven experiences
  • Communicating AI decisions clearly to build user confidence and trust
  • Applying AI-powered analytics to inform design decisions and optimize user journeys
  • Designing workflows that balance automation with human oversight for optimal outcomes

Benefits

  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave

Job title

CX/UX Design Director – Tax & Accounting

Job type

Experience level

Lead

Salary

$150,500 - $268,900 per year

Degree requirement

Bachelor's Degree

Location requirements

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