Senior Art Director responsible for designing and implementing campaigns. Collaborating with cross - functional teams to deliver strategic communication solutions in a hybrid work environment.
About the role
- CX/UX Design Director at Wolters Kluwer providing strategic direction for UX design efforts. Overseeing UX initiatives and aligning design strategies with business goals in the Tax & Accounting sector.
Responsibilities
- Lead strategic planning for all UX design efforts within the organization
- Oversee the development and execution of UX research and design initiatives
- Provide mentorship and guidance to senior UX managers and professionals
- Drive innovation in design thinking and user experience methodologies
- Ensure UX consistency and excellence across all product lines
- Collaborate with executive leadership to align UX strategy with business goals
- Oversee the UX department budget and resource allocation
- Advocate for user-centered design principles at the highest levels of the organization
- Monitor and report on UX performance and impact metrics
- Represent the organization at industry conferences and events, driving thought leadership in UX
Requirements
- 5 yrs min. experience with Direct reports of a team range of 10 count (FTE)
- Proven ability to lead UX at the highest organizational levels
- Understanding of how UX impacts overall business success
- Experience driving innovative design and user experience methodologies
- Proficiency in long-term strategic UX planning and execution
- Ability to influence business decisions at the executive level
- Skill in managing department budgets and financial planning
- Recognition as a leader in the UX field with experience in public speaking and industry engagement
- Strong focus on measuring and reporting the impact of UX on business outcomes
- Crafting effective prompts for generative AI tools to deliver accurate and contextually relevant outputs
- Creating intuitive and human-like interactions for chatbots and voice assistants
- Leveraging AI to deliver tailored experiences based on user behavior and predictive analytics
- Designing experiences that anticipate user needs through machine learning insights
- Ensuring fairness, transparency, and bias mitigation in AI-driven experiences
- Communicating AI decisions clearly to build user confidence and trust
- Applying AI-powered analytics to inform design decisions and optimize user journeys
- Designing workflows that balance automation with human oversight for optimal outcomes
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
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