Incident Management Analyst supporting IT incident response and coordination for global IT services in fast - paced environments. Collaborating with technical teams and stakeholders for efficient incident management.
About the role
- Content Management Analyst developing and improving educational assessment content for medical education and practice, collaborating with subject matter experts and stakeholders. Ensures quality content delivery under budget and timeline constraints.
Responsibilities
- Ensure content meets Wolters Kluwer quality standards and guidelines.
- Recruit, contract, and manage item writers, reviewers, subject matter experts (SMEs), copyeditors, proofreaders, and vendors for multiple projects simultaneously.
- Conduct audits of assessment content to identify development needs.
- Work as the development editor with SMEs and vendors to develop new assessment content and evaluate and update existing assessment content.
- Develop plans, specifications, schedule, and budgets for content development projects and assessment product releases.
- Align all development activities with the core product schedule to guarantee timely delivery of every asset within the product suite.
- Manage project budgets and schedules and provide regular status reports to management.
- Identify and mitigate risks related to schedule, budget, scope, and quality, and keep stakeholders informed of significant risks and mitigation activities.
- Monitor content after deployment for continual quality assurance.
- Respond to customer escalations related to content on digital platforms and revise content as needed based on feedback, and market dynamics.
Requirements
- 2+ years of digital assessment content development or related experience required.
- College degree (BA/BS) in English, Communications, Journalism, Health Sciences, or related field required.
- Ability to work within content management systems and online authoring tools.
- Strong project management skills, especially cost and schedule management.
- Ability to track and manage multiple projects simultaneously.
- Computer literacy demonstrated by expertise in Microsoft Office products.
- Basic familiarity with HTML, XML, and metadata tagging.
- Excellent verbal and written communication skills.
- Ability to develop market knowledge.
- Familiarity with health professions education and curriculum is a plus.
Benefits
- Health insurance
- 401(k)
- Paid time off
- Flexible working arrangements
- Professional development opportunities
- Wellness programs
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