Graduate Analyst applying analytical skills to solve client problems at Aurora. Training in energy markets and involvement in live client projects in Sydney.
About the role
- Finance Service Desk Analyst providing user support and resolving issues for finance customers. Focusing on user inquiries and documentation with a robust audit trail.
Responsibilities
- Serve as a first point of contact, providing support and direction with a focus of finance customers dealing with problems and queries as they arise
- Document and log all issues and inquiries to ensure a robust audit trail is available
- Comply with defined time frames for resolution and escalation per pre-defined SLAs
- Learn fundamental operations of service desk solution to maximize usage of tool functionalities
- Prepare a monthly report that compiles the most common issues / inquiries and distribute to Center process leads to help with continuous process improvement
- Update and refresh self-service tool materials when required to decrease the need for service desk support, when practical
- Cross training of service desk activities to other analysts
- Assist with other administrative tasks and special projects as required
- Effective knowledge of WMG organization and who to coordinate with to resolve issues
Requirements
- Bachelor’s Degree or equivalent experience
- Familiarity with Finance and Accounting
- 2+ years of experience in a position involving customer support
- Ability to read/write Spanish or Portuguese
- Strong work-ethic and are a self-starter with effective organizational skills with attention to detail who proactively seeks out new solutions
- Problem solving, decision making, and continuous process improvement skills
- Ability to multi-task and prioritize projects.
- Ability to work under pressure and meet deadlines
- Partnering, influencing, and communication skills to convey key elements in a concise and positive manner
- Ability to work proactively, independently, and as a strategic partner in a team environment
- Demonstrated critical thinking and dedication to deepening understanding of work being done
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Summer Technology Analyst developing scalable software solutions in agile environment at Citi. Collaborating with diverse teams and engaging in global banking projects.
Senior Analyst conducting corporate credit analysis at S&P Global Ratings. Evaluate corporate creditworthiness and influence rating decisions in Business Services sector.
Senior Analyst conducting credit analysis for corporate entities at S&P Global. Collaborating with stakeholders to influence credit rating decisions and market transparency.
Intern supporting bidding optimization and market design change implementation at PG&E. Collaborating on energy market modeling and providing technical input on commercial strategy in a hybrid role.
Senior Customer Experience Analyst improving client service and ensuring SLA compliance at GOL Linhas Aéreas. Implementing efficient processes for better collaboration with clients and suppliers.
Role of Analyst Assurance Expert Guidewire ensuring quality solutions in GFT France. Join a team focusing on Guidewire solutions for insurance clients in a hybrid work environment.
Business Analyst role in IT and business transformation projects at GFT. Collaborating with teams to analyze and formalize business needs, contributing to the insurance sector.
Business Analyst specializing in insurance, managing requirements and ensuring solution coherence for digital transformation projects at GFT France in a hybrid work environment.
Project Controls Analyst focusing on Cost Management for Black & Veatch, engaging in project controls assignments and contributing to infrastructure growth.